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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Großbritannien
11
United Kingdom
9
New product development
8
Produktentwicklung
8
Beziehungsmarketing
4
Bildung
4
Education
4
Innovation management
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Relationship marketing
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China
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Dienstleistung
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Erfolgsfaktor
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Ireland
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Services
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Success factor
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Betriebliche Wertschöpfung
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Business network
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Competitive advantage
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Consumer behaviour
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Customer experience
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Customer integration
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Customer role
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Dienstleistungsinnovation
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Dienstleistungssektor
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Perks, Helen
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McColl-Kennedy, Janet R.
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Journal of service management
1
The journal of services marketing
1
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ECONIS (ZBW)
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Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
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2
Reflections on context in service research
Voss, Christopher A.
;
Perks, Helen
;
Sousa, Rui
;
Witell, Lars
- In:
Journal of service management
27
(
2016
)
1
,
pp. 30-36
Persistent link: https://www.econbiz.de/10011482107
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