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~subject:"Dienstleistungssektor"
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Dienstleistungssektor
Innovation
24
Dienstleistungsqualität
21
Service quality
21
Quality management
18
Qualitätsmanagement
18
Service industry
18
Dienstleistung
17
Services
17
Innovation management
14
Innovationsmanagement
14
Schweden
14
Sweden
14
Beziehungsmarketing
13
Customer integration
13
Kundenintegration
13
Relationship marketing
13
Service innovation
13
Customer satisfaction
11
Kundenzufriedenheit
11
Betriebliche Wertschöpfung
10
Dienstleistungsinnovation
10
Value creation
10
Bundling strategy
8
Leistungsbündel
8
Product quality
8
Produktqualität
8
Consumer behaviour
7
Konsumentenverhalten
7
New product development
7
Produktentwicklung
7
Customer service
6
Kundenservice
6
Business services
5
Einzelhandel
5
New service development
5
Retail trade
5
Unternehmensdienstleistung
5
Health care
4
Industrie
4
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Undetermined
11
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Article
17
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1
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Article in journal
14
Aufsatz in Zeitschrift
14
Aufsatz im Buch
3
Book section
3
Collection of articles of several authors
1
Sammelwerk
1
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English
17
German
1
Author
All
Witell, Lars
18
Gustafsson, Anders
6
Kristensson, Per
6
Edvardsson, Bo
5
Fombelle, Paul
2
Jaakkola, Elina
2
Perks, Helen
2
Snyder, Hannah
2
Aksoy, Lerzan
1
Brady, Michael K.
1
Elg, Mattias
1
Forkmann, Sebastian
1
Fundin, Anders
1
Gebauer, Heiko
1
Gremyr, Ida
1
Hammedi, Wafa
1
Henneberg, Stephan
1
Johansson, A. Elisabeth
1
Johansson, Elisabeth
1
Jonas, Julia M.
1
Kindström, Daniel
1
Koskela-Huotari, Kaisa
1
Kowalkowski, Christian
1
Löfberg, Nina
1
Löfgren, Martin
1
Magnusson, Peter
1
McColl-Kennedy, Janet R.
1
Meiren, Thomas
1
Patricio, Lia
1
Pilawa, Joanna
1
Raddats, Chris
1
Reynoso, Javier
1
Schäfer, Adrienne
1
Sebastiani, Roberta
1
Sirianni, Nancy J.
1
Sousa, Rui
1
Sörhammar, David
1
Valtakoski, Aku
1
Voss, Christopher A.
1
Wild-Weitlaner, Doris
1
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Journal of business research : JBR
5
Journal of service management
4
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
The Routledge handbook of service research insights and ideas
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The journal of business & industrial marketing
1
The journal of services marketing
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
18
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18
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1
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
2
Reflections on context in service research
Voss, Christopher A.
;
Perks, Helen
;
Sousa, Rui
;
Witell, Lars
- In:
Journal of service management
27
(
2016
)
1
,
pp. 30-36
Persistent link: https://www.econbiz.de/10011482107
Saved in:
3
Defining service innovation : a review and synthesis
Witell, Lars
;
Snyder, Hannah
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2863-2872
Persistent link: https://www.econbiz.de/10011507784
Saved in:
4
Innovation in service ecosystems : breaking, making, and maintaining institutionalized rules of resource integration
Koskela-Huotari, Kaisa
;
Edvardsson, Bo
;
Jonas, Julia M.
; …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2964-2971
Persistent link: https://www.econbiz.de/10011507869
Saved in:
5
Does one size fit all? : new service development across different types of services
Jaakkola, Elina
;
Meiren, Thomas
;
Witell, Lars
; …
- In:
Journal of service management
28
(
2017
)
2
,
pp. 329-347
Persistent link: https://www.econbiz.de/10011704067
Saved in:
6
Typologies and frameworks in service innovation
Kowalkowski, Christian
;
Witell, Lars
- In:
The Routledge handbook of service research insights and …
,
(pp. 109-130)
.
2020
Persistent link: https://www.econbiz.de/10012238613
Saved in:
7
The role of customer knowledge development for incremental and radical service innovation in servitized manufacturers
Johansson, A. Elisabeth
;
Raddats, Chris
;
Witell, Lars
- In:
Journal of business research : JBR
98
(
2019
),
pp. 328-338
Persistent link: https://www.econbiz.de/10012007247
Saved in:
8
A bricolage perspective on service innovation
Witell, Lars
;
Gebauer, Heiko
;
Jaakkola, Elina
;
Hammedi, Wafa
- In:
Journal of business research : JBR
79
(
2017
),
pp. 290-298
Persistent link: https://www.econbiz.de/10011745390
Saved in:
9
Service innovation for sustainable business : stimulating, realizing and capturing the value from service innovation
Kristensson, Per
(
ed.
);
Magnusson, Peter
(
ed.
); …
-
2019
Persistent link: https://www.econbiz.de/10011913578
Saved in:
10
Identifying categories of service innovation : a review and synthesis of the literature
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
Saved in:
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