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Service science, management and engineering : education for the 21st Century

Hefley, Bill (contributor) - 2008

Persistent link: https://www.econbiz.de/10003556473

Service Science, Management and Engineering Education for the 21st Century

Hefley, Bill (contributor); Murphy, Wendy (contributor) - 2008

Persistent link: https://www.econbiz.de/10013520868

Research & education in service economic & management at China Center for Service Sector Research (CCSSR)

Li, Jiangfan - In: Service science, management and engineering : education …, (pp. 365-370). 2008

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Multi-criterion and multi-period performance benchmarking of products and services : discovering hidden performance gaps

Bi, Henry H. - In: Benchmarking : an international journal ; BIJ 24 (2017) 4, pp. 934-972

Persistent link: https://www.econbiz.de/10011653089

Service Productivity Management : Improving Service Performance using Data Envelopment Analysis (DEA)

Sherman, H. David (contributor); Zhu, Joe (contributor) - 2006

Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization … performance - Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service …Service Productivity Management is an in-depth guide to using the most powerful available benchmarking technique to …