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~subject:"Dienstleistungssektor"
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Dienstleistungssektor
Service quality
14
Consumer behaviour
13
Konsumentenverhalten
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Relationship marketing
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Beziehungsmarketing
10
Dienstleistungsqualität
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Innovation
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Cognition
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Kundenzufriedenheit
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Marketingmanagement
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Performance measurement
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Performance-Messung
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Product quality
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Qualitätsmanagement
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Service industry
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marketing
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Mattsson, Jan
3
Ström, Patrik
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Sundbo, Jon
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Söderlund, Magnus
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Sørensen, Flemming
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European business in the global network
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Journal of retailing and consumer services
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Research policy : policy, management and economic studies of science, technology and innovation
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ECONIS (ZBW)
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Merely asking the customer to recommend has an impact on word-of-mouth activity
Söderlund, Magnus
;
Mattsson, Jan
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 80-89
Persistent link: https://www.econbiz.de/10011388078
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2
Japanese professional business services : theoretical inplications of internationalisation
Ström, Patrik
;
Mattsson, Jan
- In:
European business in the global network
.
2000
Persistent link: https://www.econbiz.de/10001703693
Saved in:
3
Organisational conditions for service encounter-based innovation
Sørensen, Flemming
;
Sundbo, Jon
;
Mattsson, Jan
- In:
Research policy : policy, management and economic …
42
(
2013
)
8
,
pp. 1446-1456
Persistent link: https://www.econbiz.de/10010128855
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