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Information technology management and service performance management capabilities : an empirical study of the service supply chain management process
Pattama Lenuwat; Sakun Boon-itt - In: Journal of advances in management research : JAMR 19 (2022) 1, pp. 55-77
Persistent link: https://www.econbiz.de/10012797816
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The sustainability of ISO 9001 in a legal service organisation
Prajogo, Daniel I. - In: The service industries journal 28 (2008) 5/6, pp. 603-614
Persistent link: https://www.econbiz.de/10003775761
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Service supply chain management process capabilities : measurement development
Boon-itt, Sakun; Wong, Chee Yew; Wong, Christina W. Y. - In: International journal of production economics 193 (2017), pp. 1-11
Persistent link: https://www.econbiz.de/10011758168
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The role of technological intensity in services on the capability to performance relationships : an examination in the Australian context
Prajogo, Daniel I.; McDermott, Christopher M.; Jayaram, … - In: Journal of engineering and technology management : JET-M 31 (2014), pp. 58-72
Persistent link: https://www.econbiz.de/10010256755
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Service innovation and performance in SMEs
McDermott, Christopher M.; Prajogo, Daniel I. - In: International journal of operations & production … 32 (2012) 2, pp. 216-237
Persistent link: https://www.econbiz.de/10009515325
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Examining competitive priorities and competitive advantage in service organisations using Importance-Performance Analysis matrix
Prajogo, Daniel I.; McDermott, Peggy - In: Managing service quality : MSQ ; an international journal 21 (2011) 5, pp. 465-483
Persistent link: https://www.econbiz.de/10009315788
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Innovation orientations and their effects on business performance : contrasting small- and medium-sized service firms
Prajogo, Daniel I.; McDermott, Christopher M.; … - In: R & D management 43 (2013) 5, pp. 486-500
Persistent link: https://www.econbiz.de/10010213429