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Designing conceptual model of after-sales services, in companies producing the capital goods, with the idea of value co-creation

Tavakoli, Gholamreza; Arefi, Majid Feyz; Heidari, Omid; … - In: International journal of quality and service sciences 8 (2016) 2, pp. 122-142

Persistent link: https://www.econbiz.de/10011587038

Services and innovation

Gallouj, Fai͏̈z (contributor) - 2015

Introduction -- Part I. Towards a theory of innovation in services -- Part II. The nature of innovation in services : sectoral dynamics -- Part III. Measuring innovation in services and its impacts -- Part IV. Organizational and strategic patterns for service innovation -- Part V. Knowledge...

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Creating competitive advantage from services : a design thinking case study from the commodities industry

Rau, Christiane; Zbiek, Anna; Jonas, Julia M. - In: Research technology management : RTM 60 (2017) 3, pp. 48-56

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Services and innovation

Gallouj, Fai͏̈z - 2015

Service innovation is a young but prolific research field, with a rapidly increasing number of publications being dedicated to the area. This title explores the most significant articles that helped build and develop this field from a theoretical, empirical and methodological perspective. In...

Persistent link: https://www.econbiz.de/10011852194

Steering manufacturing firms towards service business model innovation : embracing indicators that reflect market performance

Visnjic Kastalli, Ivanka; Van Looy, Baart; Neely, Andy D. - 2014

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Creating value in servitization through digital service innovations

Raddats, Chris; Naik, Parikshit; Bigdeli, Ali Ziaee - In: Industrial marketing management : the international … 104 (2022), pp. 1-13

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Service design for digital servitization : facilitating manufacturers' advanced services value proposition design in the context of Industry 4.0

Iriarte, Ion; Hoveskog, Maya; Hien Nguyen Ngoc; … - In: Industrial marketing management : the international … 110 (2023), pp. 96-116

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Industrial service innovation : exploring the transformation process to digital servitization in industrial goods companies

Soellner, Stephan; Helm, Roland; Klee, Patrick; Endres, … - In: Industrial marketing management : the international … 117 (2024), pp. 288-303

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Service process design and management

Rayburn, Steven W.; Anderson, Sidney T.; Fowler, Kendra - In: The Routledge handbook of service research insights and …, (pp. 227-240). 2020

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Service process design and management

Gemmel, Paul - In: Services management : an integrated approach, (pp. 259-276). 2003

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