Designing conceptual model of after-sales services, in companies producing the capital goods, with the idea of value co-creation
Gholamreza Tavakoli, Majid Feyz Arefi and Omid Heidari and Masoumeh Mirjafari
| Year of publication: |
2016
|
|---|---|
| Authors: | Tavakoli, Gholamreza ; Arefi, Majid Feyz ; Heidari, Omid ; Mirjafari, Masoumeh |
| Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 8.2016, 2, p. 122-142
|
| Subject: | Value co-creation | After-sales service | Capital goods | Enablers and results | Betriebliche Wertschöpfung | Value creation | Kundenintegration | Customer integration | Investitionsgüter | Leistungsbündel | Bundling strategy | Kundenservice | Customer service | Investitionsgüterindustrie | Capital goods industry | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQSS-07-2015-0055 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011587038