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~subject:"Dienstleistungssektor"
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Dienstleistungssektor
Performance measurement
28
Performance-Messung
23
Performance management
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Performance-Management
12
Finland
11
Innovation
9
Innovation management
8
Innovationsmanagement
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Balanced Scorecard
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Balanced scorecard
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Business network
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Measurement
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Unternehmensnetzwerk
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Finnland
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Knowledge management
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SME
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Wissensmanagement
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performance management
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performance measurement
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Firm performance
5
KMU
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Public sector
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Unternehmenserfolg
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Betriebliche Wertschöpfung
4
Dienstleistungsqualität
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Performance measures
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Productivity
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Service
4
Service quality
4
Value
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Value creation
4
management
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Bundling strategy
3
Effectiveness
3
Industrie
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Innovative capability
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Leistungsbündel
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Pekkola, Sanna
4
Ukko, Juhani
3
Rantala, Tero
2
Saunila, Minna
2
Forsman, Helena
1
Jääskeläinen, Aki
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Laihonen, Harri
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Rantanen, Hannu
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Benchmarking : an international journal ; BIJ
1
European journal of innovation management : EJIM
1
International journal of business performance management
1
International journal of quality & reliability management
1
Measuring business excellence : the journal of organizational performance management
1
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ECONIS (ZBW)
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1
Small manufacturing and service enterprises as innovators : a comparison by size
Forsman, Helena
;
Rantanen, Hannu
- In:
European journal of innovation management : EJIM
14
(
2011
)
1
,
pp. 27-50
Persistent link: https://www.econbiz.de/10008988078
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2
Performance measurement approach to show the value for the customer in an industrial service network
Ukko, Juhani
;
Pekkola, Sanna
;
Saunila, Minna
;
Rantala, Tero
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 214-229
Persistent link: https://www.econbiz.de/10011317292
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3
Measuring performance of a service system : from organizations to customer-perceived performance
Laihonen, Harri
;
Jääskeläinen, Aki
;
Pekkola, Sanna
- In:
Measuring business excellence : the journal of …
18
(
2014
)
3
,
pp. 73-86
Persistent link: https://www.econbiz.de/10010417496
Saved in:
4
Exploring added value through the service process : a comparative multiple case study
Pekkola, Sanna
;
Ukko, Juhani
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
5
,
pp. 1249-1263
Persistent link: https://www.econbiz.de/10011571812
Saved in:
5
Gaining insights into the measurement of value in industrial service network
Saunila, Minna
;
Rantala, Tero
;
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 478-493
Persistent link: https://www.econbiz.de/10011704838
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