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~subject:"Dienstleistungssektor"
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Dienstleistungssektor
Consumer behaviour
18
Konsumentenverhalten
17
Service quality
11
Beziehungsmarketing
10
Customer satisfaction
10
Dienstleistungsqualität
10
Relationship marketing
10
Kundenzufriedenheit
8
Salespeople
7
Service industry
7
USA
7
United States
7
Verkaufspersonal
7
Beschwerdemanagement
6
Complaint management
6
Confidence
5
Customer service
5
Kundenservice
5
Vertrauen
5
Artificial intelligence
4
Brand management
4
Corporate Social Responsibility
4
Corporate social responsibility
4
Green marketing
4
Markenführung
4
Nachhaltigkeit
4
Online retailing
4
Online-Handel
4
Sustainability
4
service failure
4
Öko-Marketing
4
Arbeitsleistung
3
Distribution channel
3
Einzelhandel
3
Emotion
3
Job performance
3
Marketing
3
Performance measurement
3
Performance-Messung
3
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7
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English
7
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Brady, Michael K.
7
McColl-Kennedy, Janet R.
2
Robinson, Stacey G.
2
Sirianni, Nancy J.
2
Voorhees, Clay M.
2
Aksoy, Lerzan
1
Allen, Alexis M.
1
Brusco, Michael J.
1
Cheung, Lilliemay
1
Giebelhausen, Michael
1
Gustafsson, Anders
1
Hollebeek, Linda D.
1
Hopkins, Lucas M.
1
Nguyen, Doan
1
Patterson, Paul G.
1
Pugh, Harrison B.
1
Sprott, David E.
1
Witell, Lars
1
Wuenderlich, Nancy V.
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Journal of marketing
2
Journal of service management
1
Journal of service research
1
Journal of service research : JSR
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Journal of the Academy of Marketing Science
1
The journal of services marketing
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ECONIS (ZBW)
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1
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
2
One firm’s loss is another’s gain : capitalizing on other firms’ service failures
Allen, Alexis M.
;
Brady, Michael K.
;
Robinson, Stacey G.
; …
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
5
,
pp. 648-662
Persistent link: https://www.econbiz.de/10011340264
Saved in:
3
Touch versus tech : when technology functions as a barrier or a benefit to service encounters
Giebelhausen, Michael
;
Robinson, Stacey G.
;
Sirianni, …
- In:
Journal of marketing
78
(
2014
)
4
,
pp. 113-124
Persistent link: https://www.econbiz.de/10010381381
Saved in:
4
To give or not to give professional services to non-paying clients ; Professionals' giving backstory
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Brady, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 426-459
Persistent link: https://www.econbiz.de/10011389031
Saved in:
5
Service sweethearting : its antecedents and customer consequences
Brady, Michael K.
;
Voorhees, Clay M.
;
Brusco, Michael J.
- In:
Journal of marketing
76
(
2012
)
2
,
pp. 81-98
Persistent link: https://www.econbiz.de/10009737486
Saved in:
6
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
7
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
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