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Merely asking the customer to recommend has an impact on word-of-mouth activity
Söderlund, Magnus; Mattsson, Jan - In: Journal of retailing and consumer services 27 (2015), pp. 80-89
Persistent link: https://www.econbiz.de/10011388078
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Employee display of burnout in the service encounter and its impact on customer satisfaction
Söderlund, Magnus - In: Journal of retailing and consumer services 37 (2017), pp. 168-176
Persistent link: https://www.econbiz.de/10011729830
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What is it like to be idle versus busy for a service machine?
Söderlund, Magnus - In: Psychology & marketing 40 (2023) 6, pp. 1237-1248
Persistent link: https://www.econbiz.de/10014291855
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Service robot verbalization in service processes with moral implications and its impact on satisfaction
Söderlund, Magnus - In: Technological forecasting & social change : an … 196 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014476488
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Employee mere presence and its impact on customer satisfaction
Söderlund, Magnus - In: Psychology & marketing 33 (2016) 6, pp. 449-464
Persistent link: https://www.econbiz.de/10011491951
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Japanese professional business services : theoretical inplications of internationalisation
Ström, Patrik; Mattsson, Jan - In: European business in the global network. 2000
Persistent link: https://www.econbiz.de/10001703693
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Organisational conditions for service encounter-based innovation
Sørensen, Flemming; Sundbo, Jon; Mattsson, Jan - In: Research policy : policy, management and economic … 42 (2013) 8, pp. 1446-1456
Persistent link: https://www.econbiz.de/10010128855