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~subject:"Dienstleistungssektor"
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Dienstleistungssektor
Services
27
Innovation
26
Dienstleistung
25
Dienstleistungsqualität
25
Service quality
25
Beziehungsmarketing
22
Relationship marketing
22
Service industry
22
Service-dominant logic
22
Sweden
22
Schweden
21
Service-Dominant Logic
20
Value creation
20
Betriebliche Wertschöpfung
19
Kundenintegration
19
Customer integration
18
Service innovation
18
Customer satisfaction
16
Consumer behaviour
15
Innovationsmanagement
13
Kundenzufriedenheit
13
Organisatorischer Wandel
12
Organizational change
12
Innovation management
11
Dienstleistungsinnovation
10
Konsumentenverhalten
10
Beschwerdemanagement
9
Business services
9
Complaint management
9
Customer service
9
Kundenservice
9
Nachhaltige Entwicklung
9
Sustainable development
9
Unternehmensdienstleistung
9
Business model
8
Dienstleistungsmanagement
8
Geschäftsmodell
8
Lieferantenmanagement
8
New product development
8
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Undetermined
10
Free
1
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Article
18
Book / Working Paper
4
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Article in journal
11
Aufsatz in Zeitschrift
11
Aufsatz im Buch
7
Book section
7
Collection of articles of several authors
1
Company information
1
Firmeninformation
1
Sammelwerk
1
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Language
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English
19
Swedish
2
German
1
Author
All
Edvardsson, Bo
21
Witell, Lars
5
Enquist, Bo
3
Gustafsson, Anders
3
Reynoso, Javier
3
Edvinsson, Leif
2
Fisk, Raymond P.
2
Koskela-Huotari, Kaisa
2
Kristensson, Per
2
Nyström, Harry
2
Parasuraman, A.
2
Tronvoll, Bård
2
Aal, Kotaiba
1
Andreassen, Tor Wallin
1
Bateson, John E. G.
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Bowen, David E.
1
Brown, Stephen Walter
1
Chase, Richard B.
1
Colurcio, Maria
1
Di Pietro, Laura
1
Fundin, Anders
1
Gremyr, Ida
1
Grönroos, Christian
1
Guglielmetti Mugion, Roberta
1
Gustaffson, Anders
1
Jaakkola, Elina
1
Jonas, Julia M.
1
Jouny-Rivier, Elodie
1
Koskull, Catharina von
1
Lervik-Olsen, Line
1
Löfberg, Nina
1
Magnusson, Leif
1
McColl-Kennedy, Janet R.
1
Meiren, Thomas
1
Patrício, Lia
1
Ravald, Annika
1
Renzi, Maria Francesca
1
Roos, Inger
1
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Published in...
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Journal of service management
4
Business transformation for a sustainable future
2
Advances in services innovations
1
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Implementing international services : a tailorable method for market assessment, modularization, and process transfer
1
Journal of business research : JBR
1
Journal of service research
1
Journal of service research : JSR
1
Management decision : MD
1
Management, organizations and society
1
Routledge series in management, organization and society
1
Services science : fundamentals, challenges and future developments
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The journal of business & industrial marketing
1
The journal of services marketing
1
The service industries journal
1
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Source
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ECONIS (ZBW)
22
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22
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1
Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina
;
Koskela-Huotari, Kaisa
;
Tronvoll, Bård
; …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
Saved in:
2
Emotional strategizing in service innovation
Koskull, Catharina von
;
Strandvik, Tore
;
Tronvoll, Bård
- In:
Management decision : MD
54
(
2016
)
2
,
pp. 270-287
Persistent link: https://www.econbiz.de/10011459586
Saved in:
3
Management i tjänstesamhället
Edvardsson, Bo
(
contributor
)
-
1988
-
1. upl
Persistent link: https://www.econbiz.de/10000740280
Saved in:
4
Tjänstesverige
Edvardsson, Bo
;
Magnusson, Leif
-
1988
Persistent link: https://www.econbiz.de/10000754882
Saved in:
5
Kundenintegration in der Dienstleistungsentwicklung : Erfahrungen aus Schweden
Edvardsson, Bo
;
Gustafsson, Anders
;
Witell, Lars
- In:
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
,
(pp. 29-40)
.
2011
Persistent link: https://www.econbiz.de/10008908837
Saved in:
6
Customer integration in service innovation
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
- In:
The handbook of innovation and services : a …
,
(pp. 301-317)
.
2010
Persistent link: https://www.econbiz.de/10003953576
Saved in:
7
Services science with a focus on academia and company collaboration
Edvardsson, Bo
;
Gustaffson, Anders
- In:
Services science : fundamentals, challenges and future …
,
(pp. 137-147)
.
2007
Persistent link: https://www.econbiz.de/10003605043
Saved in:
8
Success factors in new service development and value creation through services
Edvardsson, Bo
;
Gustafsson, Anders
;
Enquist, Bo
- In:
Advances in services innovations
,
(pp. 165-183)
.
2007
Persistent link: https://www.econbiz.de/10003387969
Saved in:
9
The internationalization process in service companies
Edvardsson, Bo
;
Edvinsson, Leif
;
Nyström, Harry
- In:
Implementing international services : a tailorable …
,
(pp. 15-34)
.
2011
Persistent link: https://www.econbiz.de/10009356749
Saved in:
10
My customers are in my blind spot : are they changing and I cannot see it?
Wägar, Karolina
;
Roos, Inger
;
Ravald, Annika
; …
- In:
Journal of service research : JSR
15
(
2012
)
2
,
pp. 150-165
Persistent link: https://www.econbiz.de/10009548675
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