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A new method for performance evaluation of decision-making units with application to service industry
Zhou, Shenghai; Zhan, Yang - In: Journal of management analytics 8 (2021) 1, pp. 84-100
Persistent link: https://www.econbiz.de/10012440090
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An evaluation of knowledge intensive business services industry efficiency : the Italian case
Campisi, Domenico; Mancuso, Paolo; Mastrodonato, … - In: International journal of business performance … 22 (2021) 2/3, pp. 327-337
Persistent link: https://www.econbiz.de/10012596766
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A taxonomy of service innovations based on the innovative activity efficiency of service firms : a DEA approach
Suh, Yongyoon; Kim, Moon-soo - In: International journal of services technology and management 20 (2014) 4/5/6, pp. 267-289
Persistent link: https://www.econbiz.de/10011346962
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The dilemma of service productivity and service innovation : an empirical exploration in financial services
Aspara, Jaakko; Klein, Jan F.; Luo, Xueming; Tikkanen, … - In: Journal of service research : JSR 21 (2018) 2, pp. 249-262
Persistent link: https://www.econbiz.de/10011855809
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Performance measurement approach to show the value for the customer in an industrial service network
Ukko, Juhani; Pekkola, Sanna; Saunila, Minna; Rantala, Tero - In: International journal of business performance management 16 (2015) 2/3, pp. 214-229
Persistent link: https://www.econbiz.de/10011317292
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Service sector performance by a non-parametric approach : a critical review
Preeti; Roy, Supriyo - In: International journal of process management and … 11 (2021) 4, pp. 455-477
Persistent link: https://www.econbiz.de/10012595906
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Leistungsmessung stochastischer Dienstleistungsproduktionen
Rossmy, Marcel - 2007 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003485504
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Leistungsmessung stochastischer Dienstleistungsproduktionen
Rossmy, Marcel (contributor) - 2007
Berücksichtigung der Unsicherheit in zu beurteilenden Dienstleistungsproduktionen -- Kennzeichnung von Dienstleistungsproduktionen als stochastische Entscheidungsprobleme -- Verfahren zur Leistungsmessung von Entscheidungseinheiten -- Entwicklung einer Methodik zur Leistungsmessung...
Persistent link: https://www.econbiz.de/10014014378
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Service Productivity Management : Improving Service Performance using Data Envelopment Analysis (DEA)
Sherman, H. David (contributor); Zhu, Joe (contributor) - 2006
units, isolates specific changes for elevating performance to the best practice services level providing high quality … performance to the best practice services level providing high quality service at low cost. (4) And most important, it guides the …
Persistent link: https://www.econbiz.de/10013520441
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Service productivity and service quality : a necessary trade-off?
Calabrese, Armando - In: International journal of production economics 135 (2011) 2, pp. 800-812
Persistent link: https://www.econbiz.de/10009490274