We approach the issue of the value of a platform to a seller in a two-sided market where both buyers and sellers multi-home. A seller that loses access to a major buyer platform can potentially incur substantial financial losses. We exploit a recent conflict between American Airlines and two...

We examine the financial consequences of a reseller excluding a certain supplier. The American Airlines dispute with Expedia and Orbitz provides a natural experiment, in which American Airlines travel options were suspended during the first and second quarters of 2011. We analyze price data for...

This paper analyzes the strategic opportunities enabled by one of Booking.com's managerial innovations introduced in 2015-16: a new online discount feature. Focusing on the hospitality and online booking platforms, we explore the role of the heterogeneity in characteristics that make...

The article investigates determinants of usage intention (IU) of online travel agencies' (OTAs) services by consumers and their propensity for word-of-mouth (WOM). The determinants represent two groups of factors: (1) items reflecting the perceived quality of OTAs' platforms (PQ) and (2) those...

Designing and implementing a distributed database for a microservices cloud-based online travel portal has been proven essential for handling a large volume of the database, load balancing of an application, and applying for global access with live data. Microservices become more popular as the...

This paper investigates the impact of service quality in e-tailing on site visits and consumer demand (approximated by the last-click- through concept). We use a large representative data set obtained from a price-comparison site which covers most of the national (Austrian) market on e-tailing....