Chapter 1 - Customer-Centric Support Services: An Introduction to the next frontier for competitive advantage in the digital era -- Chapter 2 - Customer-Centric Support Services in the Digital Era -- Chapter 3 - Information as a Service for Consumer Decision Making -- Chapter 4 - The role of...

Part1: International Business Trends and Practices in the New Digital Age -- Chapter 1: Role and Importance of Information Technology in Global Business today -- Chapter 2: Changing face of International Business in the new Information Age 4.0 -- Chapter 3: International Production and Digital...

Chapter 1: Introduction – Industry 5.0: From Digitisation to Digitalisation -- Chapter 2: Technology and Human Resource Management -- Chapter 3: Artificial Intelligence in People Management: A Critical Review -- Chapter 4: Algorithmic Human Resource Management -- Chapter 5: Digitalisation of...