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Grundlagen -- Digitales und Services -- Service Engineering -- Service-Strategie -- Service Innovation -- Service Design -- Service-Modellierung -- Service Management und Service Operations -- Dienstleistungsqualität -- Interaktionsarbeit in Dienstleistungen -- Glossar
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The widespread availability of digital technologies led to a disruption of well-established business models in many industries. Digital Transformation (DT) is organizations' strategy to prevent this disruption. However, in IS literature there exists no common understanding about what is exactly...
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