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The Russian Federation’s large-scale war of aggression against Ukraine is causing severe disruptions to Internet connectivity, that has been increasing rapidly across the country over the last decade. The digital delivery of public services, with new “state-of-the-art” services launched...
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This study examines how customer-centered management systems contribute to CRM through the use of digital services. The article presents empirical evidence from an online survey of 405 people using digital services living Kocaeli province in Turkey and modelling a system of structural equations...
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