Women represent the main economic force in most developing countries. As economies become more and more information-driven, the issues of women's access to and the use of information and communication technologies (ICTs) are growing in importance for both developed and developing economies. Some...

This study examines how customer-centered management systems contribute to CRM through the use of digital services. The article presents empirical evidence from an online survey of 405 people using digital services living Kocaeli province in Turkey and modelling a system of structural equations...