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Dysfunctional customer behavior : conceptualization and empirical validation
Kang, Minjeong; Gong, Taeshik - In: Service business 13 (2019) 4, pp. 625-646
Persistent link: https://www.econbiz.de/10012124386
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Unpacking the relationship between customer citizenship behavior and dysfunctional customer behavior : the role of customer moral credits and entitlement
Gong, Taeshik; Wang, Chen-Ya - In: Journal of service theory and practice 33 (2023) 1, pp. 110-137
Persistent link: https://www.econbiz.de/10014301949
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Dysfunctional customer behavior and commitment to service quality
Lee, Kangcheol; Gong, Taeshik - In: Marketing intelligence & planning 40 (2022) 8, pp. 1024-1037
Persistent link: https://www.econbiz.de/10013393638