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Analysis of e-service quality...
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E-government
Service quality
21,476
Dienstleistungsqualität
20,725
Multi-criteria analysis
7,222
Multikriterielle Entscheidungsanalyse
7,181
Customer satisfaction
6,373
Kundenzufriedenheit
6,187
Consumer behaviour
4,435
Konsumentenverhalten
4,390
Relationship marketing
3,965
Beziehungsmarketing
3,953
Theorie
3,592
Theory
3,551
AHP-Verfahren
2,909
AHP approach
2,901
Qualitätsmanagement
2,778
Quality management
2,738
Wirtschaftsprüfung
2,474
Financial audit
2,468
E-Government
2,329
Krankenhaus
1,869
Hospital
1,857
Fuzzy sets
1,808
Fuzzy-Set-Theorie
1,807
USA
1,759
United States
1,734
Health care
1,612
Mathematische Optimierung
1,611
Mathematical programming
1,610
Gesundheitsversorgung
1,581
Deutschland
1,525
Germany
1,437
Gesundheitswesen
1,299
Health care system
1,281
Supply chain
1,242
Lieferkette
1,236
Product quality
1,224
Produktqualität
1,213
Entscheidung
1,192
Decision
1,176
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Undetermined
582
Free
469
Type of publication
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Article
1,280
Book / Working Paper
871
Journal
16
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Article in journal
895
Aufsatz in Zeitschrift
895
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341
Book section
341
Graue Literatur
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Non-commercial literature
259
Collection of articles of several authors
105
Sammelwerk
105
Working Paper
87
Arbeitspapier
85
Aufsatzsammlung
78
Case study
74
Fallstudie
74
Hochschulschrift
72
Amtsdruckschrift
71
Government document
71
Thesis
51
Konferenzschrift
36
Conference proceedings
25
Conference paper
17
Konferenzbeitrag
17
research-article
11
Handbook
8
Handbuch
8
Amtliche Publikation
7
Fallstudiensammlung
6
Article
5
Lehrbuch
5
Collection of articles written by one author
3
Glossar enthalten
3
Glossary included
3
Sammlung
3
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3
Textbook
3
Übersichtsarbeit
3
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2
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2
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2
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2
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2
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English
1,657
German
441
Undetermined
24
Polish
14
Spanish
11
French
10
Italian
10
Russian
6
Portuguese
2
Bosnian
1
Bulgarian
1
Croatian
1
Hungarian
1
Dutch
1
Norwegian
1
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Author
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Lucke, Jörn von
19
Stember, Jürgen
17
Weerakkody, Vishanth
16
Wirtz, Bernd W.
16
Dwivedi, Yogesh Kumar
13
Schuppan, Tino
13
Lenk, Klaus
12
Janssen, Marijn
10
Brüggemeier, Martin
9
Duflo, Esther
9
Eixelsberger, Wolfgang
9
Habbel, Franz-Reinhard
9
Hilgers, Dennis
9
Pande, Rohini
9
Banerjee, Abhijit V.
8
Mathew, Santhosh
8
Schulz, Sönke E.
8
Wewer, Göttrik
8
Arduini, Davide
7
Hill, Hermann
7
Imbert, Clement
7
Reinermann, Heinrich
7
Schliesky, Utz
7
Zanfei, Antonello
7
Majeed, Muhammad Tariq
6
Nawafleh, Sahem
6
Rana, Nripendra P.
6
Reddick, Christopher G.
6
Spichiger, Andreas
6
Arpaia, Carlo Maria
5
Becker, Jörg
5
Daiser, Peter
5
Denni, Mario
5
Ferro, Pasquale
5
Gil García, José Ramón
5
Hanna, Nagy
5
Ionescu, Luminiţa
5
Klein, Stefan
5
Martini, Mario
5
Meier, Andreas
5
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Institution
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OECD
110
IGI Global
39
Springer Fachmedien Wiesbaden
13
Europäische Kommission
10
Nomos Verlagsgesellschaft
10
Organisation for Economic Co-operation and Development
10
World Bank
8
World Bank Group
7
Vereinte Nationen / Department of Economic and Social Affairs
6
Europäische Kommission / Generaldirektion Kommunikationsnetze, Inhalte und Technologien
5
Europäische Kommission / Gemeinsame Forschungsstelle
4
Europäische Kommission / Generaldirektion Informatik / Interoperability Unit
4
Tech4i2 Ltd.
4
Vereinte Nationen
4
Vereinte Nationen / Division of Public Administration and Development Management
4
IEEE Computer Society
3
Université Paris-Dauphine (Paris IX)
3
Vereinte Nationen / Economic and Social Commission for Western Asia
3
time.lex <Körperschaft>
3
Asian Development Bank
2
Centre for European Policy Studies
2
Deutsches Institut für Urbanistik
2
Duncker & Humblot
2
Erich-Schmidt-Verlag <Berlin>
2
Europäische Kommission / Referat Behördendienste Online (IDABC)
2
Europäische Union / Rat
2
Europäisches Parlament / Policy Department for Economic, Scientific and Quality of Life Policies
2
HAL
2
Indian Institute of Foreign Trade
2
Innovators Club
2
National Bureau of Economic Research
2
Peter Lang GmbH
2
Uniwersytet Ekonomiczny w Katowicach
2
Vereinte Nationen / Economic Commission for Latin America and the Caribbean
2
ALCATEL-SEL-Stiftung für Technische und Wirtschaftliche Kommunikationsforschung
1
Accenture Search & Content Analytics <Körperschaft>
1
Aktuelles Presseseminar <2011, Würzburg>
1
Alcatel-Lucent Stiftung für Kommunikationsforschung
1
Baden-Württemberg / Innenministerium
1
Bundesagentur für Arbeit
1
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Published in...
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Verwaltung & Management : VM ; Zeitschrift für moderne Verwaltung
73
OECD Digital Government Studies
29
Electronic government : EG; an international journal
28
Public management review
26
International journal of business information systems : IJBIS
21
OECD digital government studies
20
Public performance & management review
19
Information systems management
17
Technological forecasting & social change : an international journal
17
Telecommunications policy : the international journal of digital economy, data sciences and new media
17
SpringerLink / Bücher
15
Springer eBook Collection
14
Administrative Sciences : open access journal
13
E-government und die Erneuerung des öffentlichen Sektors
13
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
13
OECD Public Governance Reviews
13
OECD e-Government Studies
13
The journal of strategic information systems : incorporating International Information Systems
13
Accelerating global supply chains with IT-innovation : ITAIDE tools and methods
12
International journal of electronic business
12
Journal of organizational computing and electronic commerce
12
OECD e-government studies
12
HMD : Praxis der Wirtschaftsinformatik
11
ICTs, citizens and governance : after the hype!
11
Journal of global information management : an official publication of the Information Resources Management Association
11
World Bank E-Library Archive
11
International journal of technology, policy and management : IJTPM
10
Kom / Kommission der Europäischen Gemeinschaften
10
International journal of public sector management : IJPSM
9
Business process management journal
8
E-Government : Grundlagen, Instrumente, Strategien
8
Economics, management and financial markets
8
Financial accountability & management : in governments, public services and charities
8
OECD public governance reviews
8
Public Management im Paradigmenwechsel : Staat und Verwaltung im Spannungsfeld von New Public Management, Open Government und bürokratischer Restauration ; Internationales Forschungscolloquium "Public Management" (Public Management Colloquium 2012) an der Universität Hamburg ; eine Dokumentation
8
Verwaltung, Informationstechnik & Management : Festschrift für Heinrich Reinermann zum 80. Geburtstag
8
Information systems and e-business management : ISeB
7
International public management journal
7
Journal of open innovation : technology, market, and complexity
7
Cogent business & management
6
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Source
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ECONIS (ZBW)
2,105
RePEc
30
Other ZBW resources
22
EconStor
9
BASE
1
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1
Decision support process for selection of an optimal enterprise architecture framework for e-government implementation
Mokone, Christopher B.
;
Eyitayo, Oduronke T.
;
Masizana, …
- In:
Inventi impact: SMEs
(
2020
)
2
,
pp. 73-86
Persistent link: https://www.econbiz.de/10012317127
Saved in:
2
AHP
for evaluating e-government : analysis and application
Kabassi, Katerina
- In:
The analytic hierarchy process : advances in research …
,
(pp. 175-200)
.
2018
Persistent link: https://www.econbiz.de/10012007680
Saved in:
3
Does decision changes : a case discussion on e-governance outsourcing ; a fuzzy analysis approach
Mahalik, Debendra Kumar
- In:
Global business review
15
(
2014
)
4
,
pp. 39-48
Persistent link: https://www.econbiz.de/10011346398
Saved in:
4
E-government diffusion in Iran : a public sector employees' perspective
Hashemkhani Zolfani, Sarfaraz
;
Sedaghat, Maedah
;
Rad, …
- In:
International journal of business information systems : …
15
(
2014
)
2
,
pp. 205-221
Persistent link: https://www.econbiz.de/10010376916
Saved in:
5
E-government project evaluation : a balanced scorecard analysis
Yao, Jianrong
;
Liu, Jin
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 11-23
Persistent link: https://www.econbiz.de/10011529130
Saved in:
6
Ranking of government web sites of India by an integrated method of
AHP
with TOPSIS
Mahalik, Debendra Kumar
- In:
Paradigm : the journal of Institute of Management Technology
16
(
2012
)
1
,
pp. 1-10
Persistent link: https://www.econbiz.de/10011758472
Saved in:
7
Performance evaluation on quality of Asian e-government websites : an
AHP
approach
Dominic, P. D. D.
;
Jati, Handaru
;
Kannabiran, G.
- In:
International journal of business information systems : …
6
(
2010
)
2
,
pp. 219-239
Persistent link: https://www.econbiz.de/10008664060
Saved in:
8
Investigations concerning e-government adoption in transition economies
Szabó, Zsuzsanna Katalin
;
Chiriac, Lucian
- In:
Acta oeconomica : periodical of the Hungarian Academy …
66
(
2016
)
1
,
pp. 57-78
Persistent link: https://www.econbiz.de/10011597982
Saved in:
9
E-government services quality and citizens' satisfaction : a multi-criteria satisfaction analysis of TAXISnet information system in Greece
Skordoulis, Michalis
;
Alasonas, Panteleimon
; …
- In:
International journal of productivity and quality …
22
(
2017
)
1
,
pp. 82-100
Persistent link: https://www.econbiz.de/10011855873
Saved in:
10
Empirical study on electronic government in developing countries by using fuzzy Delphi and TOPSIS techniques
Kamalian, Aminreza
;
Shahmehr, Fatemeh S.
;
Ajdari, Peyman
; …
- In:
International journal of electronic business
13
(
2016/2017
)
4
,
pp. 295-322
Persistent link: https://www.econbiz.de/10011860670
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