Mihaela, Constandache; Anca-Cristina, Stanciu; Radu Stelu?a - In: Ovidius University Annals, Economic Sciences Series XIII (2013) 1, pp. 757-762
Quality is a strategic tool for global management of the organizations that determine, in the highest level, the competitiveness of products / services / firms / companies, domestically and internationally. Customer and staff satisfaction, responsible approach of the society requirements can be...