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ESQ
Dienstleistungsqualität
2
Innovation adoption
2
Innovationsakzeptanz
2
Jordan
2
Jordanien
2
Service quality
2
TAM
2
technology acceptance model
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Beziehungsmarketing
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CPOE
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Customer satisfaction
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E-commerce
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EOU
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ERP
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ERP system
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ERP-System
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Einführung
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Electronic Commerce
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FIC
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Hospital
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Implementation
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Krankenhaus
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Kundenzufriedenheit
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Market entry
1
Markteintritt
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Mobile communications
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Mobile phone
1
Mobilkommunikation
1
Mobiltelefon
1
Physicians
1
Relationship marketing
1
Software
1
computerised physician order entry
1
e-CRM
1
e-CRM performance
1
e-customer relationship management
1
e-service quality
1
ease of use
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enterprise resource planning
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Al-nassar, Bilal Ali Yaseen
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International journal of electronic customer relationship management : IJECRM
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ECONIS (ZBW)
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The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
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