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~subject:"Einzelhandel"
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Einzelhandel
Consumer behaviour
83,089
Konsumentenverhalten
80,609
Schwellenländer
27,274
Emerging economies
26,867
Relationship marketing
26,237
Beziehungsmarketing
25,563
Theorie
12,964
Theory
12,776
Customer satisfaction
8,617
Kundenzufriedenheit
8,369
Brand management
8,306
Markenführung
8,262
Brand image
7,069
Markenimage
7,025
Deutschland
7,010
Service quality
6,918
Dienstleistungsqualität
6,814
USA
6,774
Germany
6,442
United States
6,425
Online-Handel
6,109
Online retailing
6,094
Social Web
5,848
Social web
5,845
Welt
5,616
Verbraucherschutz
5,589
World
5,554
Online-Marketing
5,292
Internet marketing
5,265
Electronic Commerce
4,822
Retail trade
4,687
E-commerce
4,646
Brand
4,488
Markenartikel
4,483
Consumer protection
4,147
Marketingmanagement
4,109
Marketing management
4,084
India
3,941
Entwicklungsländer
3,914
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Undetermined
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784
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1,147
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13
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Article in journal
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Sammelwerk
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Aufsatzsammlung
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Bibliography included
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Case study
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Fallstudie
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Konferenzschrift
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Collection of articles written by one author
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Sammlung
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Conference proceedings
9
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8
Amtsdruckschrift
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Government document
7
Market information
7
Marktinformation
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Ratgeber
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Grewal, Dhruv
31
Gázquez-Abad, Juan Carlos
24
Pantano, Eleonora
23
Schramm-Klein, Hanna
21
Martínez-López, Francisco J.
20
Gil Saura, Irene
18
Swoboda, Bernhard
18
Das, Gopal
17
Gijsbrechts, Els
15
Zielke, Stephan
15
Roggeveen, Anne L.
14
Steinmann, Sascha
14
Teller, Christoph
14
Khare, Arpita
13
Sands, Sean
13
Rajagopal
12
Richards, Timothy J.
12
Rudolph, Thomas
12
Ailawadi, Kusum L.
11
Bijmolt, Tammo H. A.
11
Brengman, Malaika
11
Campo, Katia
11
Dekimpe, Marnik G.
11
Diallo, Mbaye Fall
11
Nordfält, Jens
11
Willems, Kim
11
Breugelmans, Els
10
Chintagunta, Pradeep K.
10
Dennis, Charles
10
Kumar, V.
10
Verhoef, Peter C.
10
Wagner, Gerhard
10
Bang, Nguyen
9
Calvo-Porral, Cristina
9
Chebat, Jean-Charles
9
Geyskens, Inge
9
Ieva, Marco
9
Loureiro, Sandra Maria Correia
9
Noble, Stephanie M.
9
Rabinovich, Elliot
9
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Springer Fachmedien Wiesbaden
8
National Bureau of Economic Research
3
Stellenbosch University / Bureau for Economic Research
3
The Nielsen Company (Germany)
3
Books on Demand GmbH <Norderstedt>
2
Nordic Council of Ministers
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Accenture GmbH <Kronberg im Taunus>
1
Advertising and Consumer Psychology Conference <25, 2006, Houston, Tex.>
1
Alabama / State Highway Dept
1
Alabama Highway Research Group
1
Arbeitsgemeinschaft der Verbraucherverbände
1
Bargeldsymposium <2., 2014, Frankfurt am Main>
1
Bauhaus-Universität Weimar / Institut für Europäische Urbanistik
1
Berlin / Senatsverwaltung für Wirtschaft und Betriebe
1
Bundesarbeitsgemeinschaft der Mittel- und Großbetriebe des Einzelhandels
1
Bundesverband des Deutschen Textil-Einzelhandels
1
Cape Town / Technical Management Services
1
Central Co-Operative Council
1
Deutsche Bundesbank
1
Econ Consult, Wirtschafts- und Sozialwissenschaftliche Beratungsgesellschaft <Köln>
1
Europäische Kommission
1
Friedrich-Schiller-Universität Jena
1
Gesellschaft für Konsum-, Markt- und Absatzforschung
1
Goethe-Universität Frankfurt am Main
1
Gottlieb Duttweiler Institute
1
Graduate School of Business Administration
1
Great Britain / Commission on Industrial Relations
1
Handelshögskolan i Stockholm
1
Handelsverband Deutschland
1
Harvard Graduate School of Business Administration
1
Harvard University, Graduate School of Business Administration, Division of Research
1
IGI Global
1
Institut for Graenseregionsforskning
1
Institut für Handelsforschung <Köln>
1
International Co-operative Alliance / Regional Office for Asia and the Pacific
1
International Conference on Advances in National Brand and Private Label Marketing (NB&PL) <10., 2023, Barcelona>
1
International Conference on National Brand & Private Label Marketing <1., 2014, Barcelona>
1
International Conference on Research on National Brand & Private Label Marketing <4., 2017, Barcelona>
1
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Published in...
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Journal of retailing and consumer services
498
Journal of retailing
156
International journal of retail & distribution management
131
Journal of business research : JBR
131
The international review of retail, distribution and consumer research
124
International journal of retail and distribution management
71
International journal of electronic marketing and retailing : IJEMR
39
European journal of operational research : EJOR
36
Management science : journal of the Institute for Operations Research and the Management Sciences
33
Psychology & marketing
32
European journal of marketing : EJM
28
Journal of the Academy of Marketing Science
27
SpringerLink / Bücher
27
Marketing intelligence & planning
26
International journal of production economics
24
The journal of services marketing
24
International journal of consumer studies
23
Journal of marketing
22
Journal of strategic marketing
22
Asia Pacific journal of marketing and logistics
21
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
21
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
19
Cogent business & management
18
European retail research
18
International journal of Indian culture and business management
18
The journal of consumer marketing
18
Marketing : ZFP ; journal of research and management
17
Production and operations management : an international journal of the Production and Operations Management Society
17
International journal of production research
16
The service industries journal
16
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
15
Journal of fashion marketing and management
14
Journal of marketing management : JMM ; journal of the Academy of Marketing
14
Journal of marketing research
14
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
14
Manufacturing & service operations management : M & SOM
14
Technological forecasting & social change : an international journal
14
The journal of product & brand management
14
Transportation research / E : an international journal
13
History of retailing and consumption
12
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Source
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ECONIS (ZBW)
4,699
USB Cologne (EcoSocSci)
22
EconStor
7
RePEc
3
OLC EcoSci
2
Showing
1
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10
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1
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
Saved in:
2
The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan
;
Ray, Daniel
;
Trendel, Olivier
;
Van …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
Saved in:
3
Receiving, recording, and responding to customer complaints : the effects of formalizing customer complaint handling policies in retail firms
Shooshtari, Nader H.
;
Stan, Simona
;
Clouse, Shawn F.
- In:
Services marketing quarterly
39
(
2018
)
3
,
pp. 225-239
Persistent link: https://www.econbiz.de/10011940195
Saved in:
4
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
5
Customer responses to frontline employee complaining in retail service environments : the role of perceived impropriety
Locander, Jennifer A.
;
White, Allyn
;
Newman, Christopher L.
- In:
Journal of business research : JBR
107
(
2020
),
pp. 315-323
Persistent link: https://www.econbiz.de/10012156764
Saved in:
6
Rewarding customers who keep a product : how reinforcement affects customers' product return decision in online retailing
Gelbrich, Katja
;
Gäthke, Jana
;
Hübner, Alexander
- In:
Psychology & marketing
34
(
2017
)
9
,
pp. 853-867
Persistent link: https://www.econbiz.de/10011738111
Saved in:
7
Exploring the role of complaint handling among complaining consumers
Singh, Vaishali
;
Jain, Amit
;
Choraria, Sapna
- In:
Vision : the journal of business perspective
20
(
2016
)
4
,
pp. 331-344
Persistent link: https://www.econbiz.de/10011684855
Saved in:
8
Forays into omnichannel : an online retailer's strategies for managing product returns
Mandal, Prasenjit
;
Basu, Preetam
;
Saha, Kushal
- In:
European journal of operational research : EJOR
292
(
2021
)
2
,
pp. 633-651
Persistent link: https://www.econbiz.de/10012502386
Saved in:
9
Analysing the fulfilment of service recovery paradox in retailing
Fayos-Gardó, Teresa
;
Moliner-Velázquez, Beatriz
; …
- In:
The international review of retail, distribution and …
27
(
2017
)
4
,
pp. 369-389
Persistent link: https://www.econbiz.de/10011772407
Saved in:
10
Take it back : the impact of dynamic consumer goals in return and exchange interactions
Droms, Courtney M.
- In:
Services marketing quarterly
34
(
2013
)
1
,
pp. 67-85
Persistent link: https://www.econbiz.de/10009726519
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