Take it back : the impact of dynamic consumer goals in return and exchange interactions
Courtney M. Droms
| Year of publication: |
2013
|
|---|---|
| Authors: | Droms, Courtney M. |
| Published in: |
Services marketing quarterly. - New York, NY : Haworth Press, ISSN 1533-2969, ZDB-ID 2050792-6. - Vol. 34.2013, 1, p. 67-85
|
| Subject: | Beschwerdemanagement | Complaint management | Kundenservice | Customer service | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Einzelhandel | Retail trade | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009726519