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Einzelhandel
Consumer behaviour
11
Konsumentenverhalten
10
South Africa
8
Südafrika
6
Service quality
5
Marketing management
4
Relationship marketing
4
Beschwerdemanagement
3
Beziehungsmarketing
3
Complaint management
3
Customer service
3
Dienstleistungsqualität
3
Emotion
3
Marketing
3
Marketingmanagement
3
Services marketing
3
Antecedents
2
Brand management
2
Brand tarnishment
2
Branding
2
Consumer ethnocentrism
2
Corporate reputation
2
Customer satisfaction
2
Developing country
2
Dienstleistung
2
Financial services
2
Finanzdienstleistung
2
Kundenservice
2
Kundenzufriedenheit
2
Lieferantenmanagement
2
Markenführung
2
Marketing strategy
2
National culture
2
Nationalkultur
2
Neuro-physiological measurement
2
Neuroscience
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Neurowissenschaften
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Performance measurement
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Retail trade
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English
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Boshoff, Christo
2
Klemz, Bruce R.
2
Asquith, Jo Ann
1
Mazibuko, Noxolo Eileen
1
Mazibuko, Noxolo-Eileen
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Global journal of international business research
1
Service business : an international journal
1
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ECONIS (ZBW)
2
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1
Fighting off the big guys : comparing competitive retail services strategies in industrialized and developing world settings
Klemz, Bruce R.
;
Boshoff, Christo
;
Mazibuko, Noxolo-Eileen
- In:
Service business : an international journal
2
(
2008
)
2
,
pp. 127-145
Persistent link: https://www.econbiz.de/10003687534
Saved in:
2
Differences in social and economic power : service quality implications for retailers in an emerging market
Klemz, Bruce R.
;
Boshoff, Christo
;
Mazibuko, Noxolo Eileen
- In:
Global journal of international business research
5
(
2012
)
5
,
pp. 1-22
Persistent link: https://www.econbiz.de/10009709826
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