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~subject:"Einzelhandel"
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Einzelhandel
Consumer behaviour
19
Konsumentenverhalten
18
South Africa
15
Südafrika
12
Relationship marketing
11
Beziehungsmarketing
10
Service quality
7
Customer satisfaction
6
Dienstleistungsqualität
6
Kundenzufriedenheit
6
AIDS
4
Advertising effects
4
Corporate reputation
4
Emerging economies
4
Emotion
4
Marketing management
4
Retail trade
4
Schwellenländer
4
Social Marketing
4
Werbewirkung
4
Beschwerdemanagement
3
Brand management
3
Cause-Related Marketing
3
Cause-related marketing
3
Complaint management
3
Customer service
3
Financial services
3
Finanzdienstleistung
3
Firmenimage
3
Kundenservice
3
Markenführung
3
Marketing
3
Marketingmanagement
3
Social marketing
3
Angst
2
Antecedents
2
Anxiety
2
Brand tarnishment
2
Branding
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Article
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English
4
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Boshoff, Christo
2
Klemz, Bruce R.
2
Terblanche, Nic S.
2
Asquith, Jo Ann
1
Mazibuko, Noxolo Eileen
1
Mazibuko, Noxolo-Eileen
1
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Global journal of international business research
1
Journal of euromarketing
1
Journal of general management
1
Service business : an international journal
1
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ECONIS (ZBW)
4
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1
Customer experiences, interactions, relationships and corporate reputation : a conceptual approach
Terblanche, Nic S.
- In:
Journal of general management
35
(
2009/10
)
1
,
pp. 5-17
Persistent link: https://www.econbiz.de/10003898031
Saved in:
2
The relationship between store performance and store managers perceptions of their customer services
Terblanche, Nic S.
- In:
Journal of euromarketing
23
(
2014
)
4
,
pp. 5-18
Persistent link: https://www.econbiz.de/10010497686
Saved in:
3
Fighting off the big guys : comparing competitive retail services strategies in industrialized and developing world settings
Klemz, Bruce R.
;
Boshoff, Christo
;
Mazibuko, Noxolo-Eileen
- In:
Service business : an international journal
2
(
2008
)
2
,
pp. 127-145
Persistent link: https://www.econbiz.de/10003687534
Saved in:
4
Differences in social and economic power : service quality implications for retailers in an emerging market
Klemz, Bruce R.
;
Boshoff, Christo
;
Mazibuko, Noxolo Eileen
- In:
Global journal of international business research
5
(
2012
)
5
,
pp. 1-22
Persistent link: https://www.econbiz.de/10009709826
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