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Customer experiences, interactions, relationships and corporate reputation : a conceptual approach
Terblanche, Nic S. - In: Journal of general management 35 (2009/10) 1, pp. 5-17
Persistent link: https://www.econbiz.de/10003898031
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The relationship between store performance and store managers perceptions of their customer services
Terblanche, Nic S. - In: Journal of euromarketing 23 (2014) 4, pp. 5-18
Persistent link: https://www.econbiz.de/10010497686
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Fighting off the big guys : comparing competitive retail services strategies in industrialized and developing world settings
Klemz, Bruce R.; Boshoff, Christo; Mazibuko, Noxolo-Eileen - In: Service business : an international journal 2 (2008) 2, pp. 127-145
Persistent link: https://www.econbiz.de/10003687534
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Differences in social and economic power : service quality implications for retailers in an emerging market
Klemz, Bruce R.; Boshoff, Christo; Mazibuko, Noxolo Eileen - In: Global journal of international business research 5 (2012) 5, pp. 1-22
Persistent link: https://www.econbiz.de/10009709826