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Bad behavior and conflict in retailing spaces : nine suggestions to ease tensions
Esmark, Carol L.; Noble, Stephanie M. - In: Business horizons 59 (2016) 1, pp. 95-104
Persistent link: https://www.econbiz.de/10011422862
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Managing closing time to enhance manager, employee, and customer satisfaction
Noble, Stephanie M.; Esmark, Carol L.; Ashley, Christy - In: Business horizons 58 (2015) 2, pp. 217-224
Persistent link: https://www.econbiz.de/10010497506
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Retail space invaders : when employees' invasion of customer space increases purchase intentions
Esmark, Carol L.; Noble, Stephanie M. - In: Journal of the Academy of Marketing Science 46 (2018) 3, pp. 477-496
Persistent link: https://www.econbiz.de/10011879702
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I'll be watching you : shoppers' reactions to perceptions of being watched by employees
Esmark, Carol L.; Noble, Stephanie M.; Breazeale, Michael J. - In: Journal of retailing 93 (2017) 3, pp. 336-349
Persistent link: https://www.econbiz.de/10011744852