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~subject:"Einzelhandel"
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Einzelhandel
Consumer behaviour
83,830
Konsumentenverhalten
81,381
Bank
65,297
Relationship marketing
26,428
Beziehungsmarketing
25,753
Service quality
21,800
Dienstleistungsqualität
21,047
Theorie
18,035
Theory
17,749
Deutschland
12,993
USA
12,047
Customer satisfaction
11,060
United States
10,949
Kundenzufriedenheit
10,633
Germany
10,044
Brand management
8,346
Markenführung
8,300
Brand image
7,169
Markenimage
7,122
Online-Handel
6,290
Online retailing
6,274
Social Web
6,133
Social web
6,130
Indien
5,943
Welt
5,926
India
5,901
Kreditgeschäft
5,873
World
5,861
Bank lending
5,676
Online-Marketing
5,372
Internet marketing
5,347
Unternehmenserfolg
5,256
Firm performance
5,203
Bankenregulierung
5,188
Bank regulation
5,182
Bankgeschäft
5,148
Performance
5,100
Electronic Commerce
5,013
EU-Staaten
4,880
E-commerce
4,845
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Undetermined
2,130
Free
839
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Article
3,671
Book / Working Paper
1,158
Journal
13
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Article in journal
3,423
Aufsatz in Zeitschrift
3,423
Aufsatz im Buch
247
Book section
247
Graue Literatur
246
Non-commercial literature
246
Working Paper
165
Hochschulschrift
164
Arbeitspapier
157
Thesis
120
Collection of articles of several authors
58
Sammelwerk
58
Conference paper
52
Konferenzbeitrag
52
Aufsatzsammlung
43
Bibliografie enthalten
26
Bibliography included
26
Case study
25
Fallstudie
25
Konferenzschrift
16
Collection of articles written by one author
12
Sammlung
12
Conference proceedings
9
Dissertation u.a. Prüfungsschriften
9
Market information
7
Marktinformation
7
Statistik
6
Amtsdruckschrift
5
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5
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5
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4
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4
Ratgeber
4
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4
Accompanied by computer file
3
Elektronischer Datenträger als Beilage
3
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3
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3
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3
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2
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English
4,516
German
296
Italian
6
Polish
5
Undetermined
5
Spanish
4
French
3
Norwegian
3
Russian
3
Danish
2
Swedish
2
Czech
1
Dutch
1
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Author
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Grewal, Dhruv
31
Gázquez-Abad, Juan Carlos
25
Pantano, Eleonora
25
Schramm-Klein, Hanna
21
Martínez-López, Francisco J.
20
Gil Saura, Irene
18
Swoboda, Bernhard
18
Das, Gopal
17
Gijsbrechts, Els
15
Zielke, Stephan
15
Khare, Arpita
14
Roggeveen, Anne L.
14
Teller, Christoph
14
Sands, Sean
13
Steinmann, Sascha
13
Rajagopal
12
Richards, Timothy J.
12
Rudolph, Thomas
12
Ailawadi, Kusum L.
11
Bijmolt, Tammo H. A.
11
Brengman, Malaika
11
Campo, Katia
11
Dekimpe, Marnik G.
11
Diallo, Mbaye Fall
11
Nordfält, Jens
11
Willems, Kim
11
Breugelmans, Els
10
Chintagunta, Pradeep K.
10
Dennis, Charles
10
Verhoef, Peter C.
10
Wagner, Gerhard
10
Bang, Nguyen
9
Calvo-Porral, Cristina
9
Chebat, Jean-Charles
9
Chen, Jing
9
Geyskens, Inge
9
Ieva, Marco
9
Loureiro, Sandra Maria Correia
9
Noble, Stephanie M.
9
Rabinovich, Elliot
9
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Springer Fachmedien Wiesbaden
8
National Bureau of Economic Research
4
Stellenbosch University / Bureau for Economic Research
3
The Nielsen Company (Germany)
3
Books on Demand GmbH <Norderstedt>
2
IGI Global
2
Nordic Council of Ministers
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Accenture GmbH <Kronberg im Taunus>
1
Advertising and Consumer Psychology Conference <25, 2006, Houston, Tex.>
1
Alabama / State Highway Dept
1
Alabama Highway Research Group
1
Bargeldsymposium <2., 2014, Frankfurt am Main>
1
Bauhaus-Universität Weimar / Institut für Europäische Urbanistik
1
Berlin / Senatsverwaltung für Wirtschaft und Betriebe
1
Bertelsmann Stiftung
1
Bundesarbeitsgemeinschaft der Mittel- und Großbetriebe des Einzelhandels
1
Bundesverband des Deutschen Textil-Einzelhandels
1
Cape Town / Technical Management Services
1
Central Co-Operative Council
1
Deutsche Bundesbank
1
Econ Consult, Wirtschafts- und Sozialwissenschaftliche Beratungsgesellschaft <Köln>
1
Eisenhower Center for the Conservation of Human Resources
1
Friedrich-Schiller-Universität Jena
1
Gesellschaft für Konsum-, Markt- und Absatzforschung
1
Goethe-Universität Frankfurt am Main
1
Gottlieb Duttweiler Institute
1
Graduate School of Business Administration
1
Great Britain / Commission on Industrial Relations
1
Handelshögskolan i Stockholm
1
Handelsverband Deutschland
1
Harvard University, Graduate School of Business Administration, Division of Research
1
Institut for Graenseregionsforskning
1
Institut für Handelsforschung <Köln>
1
International Co-operative Alliance / Regional Office for Asia and the Pacific
1
International Conference on Advances in National Brand and Private Label Marketing (NB&PL) <10., 2023, Barcelona>
1
International Conference on Advances in National Brand and Private Label Marketing <11., 2024, Oxford>
1
International Conference on National Brand & Private Label Marketing <1., 2014, Barcelona>
1
International Conference on Research on National Brand & Private Label Marketing <4., 2017, Barcelona>
1
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Published in...
All
Journal of retailing and consumer services
524
Journal of retailing
150
International journal of retail & distribution management
131
Journal of business research : JBR
131
The international review of retail, distribution and consumer research
122
International journal of retail and distribution management
72
International journal of electronic marketing and retailing : IJEMR
40
European journal of operational research : EJOR
38
Management science : journal of the Institute for Operations Research and the Management Sciences
34
Psychology & marketing
34
European journal of marketing : EJM
28
The journal of services marketing
28
International journal of production economics
26
Journal of the Academy of Marketing Science
26
Marketing intelligence & planning
26
SpringerLink / Bücher
24
International journal of consumer studies
23
Journal of marketing
23
Asia Pacific journal of marketing and logistics
21
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
21
Journal of strategic marketing
21
International journal of Indian culture and business management
19
Cogent business & management
18
European retail research
18
Production and operations management : an international journal of the Production and Operations Management Society
18
The journal of consumer marketing
18
Marketing : ZFP ; journal of research and management
17
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
17
The service industries journal
17
International journal of production research
16
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
16
Omega : the international journal of management science
16
Journal of fashion marketing and management
15
The journal of product & brand management
15
Journal of marketing management : JMM ; journal of the Academy of Marketing
14
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
14
Services marketing quarterly
14
Technological forecasting & social change : an international journal
14
History of retailing and consumption
13
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
13
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Source
All
ECONIS (ZBW)
4,806
USB Cologne (EcoSocSci)
21
EconStor
10
RePEc
3
OLC EcoSci
2
Showing
1
-
10
of
4,842
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articles prioritized
date (newest first)
date (oldest first)
1
The effect of justice in the history of loyalty : a study in failure recovery in the retail context
Lopes, Evandro Luiz
;
Silva, Marcos Antonio da
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 110-120
Persistent link: https://www.econbiz.de/10010528597
Saved in:
2
Satisfaction with service recovery : moderating effect of age in word-of-mouth
Moliner-Velázquez, Beatriz
;
Ruiz-Molina, María-Eugenia
; …
- In:
The journal of consumer marketing
32
(
2015
)
6
,
pp. 470-484
Persistent link: https://www.econbiz.de/10011485855
Saved in:
3
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
Saved in:
4
The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan
;
Ray, Daniel
;
Trendel, Olivier
;
Van …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
Saved in:
5
Receiving, recording, and responding to customer complaints : the effects of formalizing customer complaint handling policies in retail firms
Shooshtari, Nader H.
;
Stan, Simona
;
Clouse, Shawn F.
- In:
Services marketing quarterly
39
(
2018
)
3
,
pp. 225-239
Persistent link: https://www.econbiz.de/10011940195
Saved in:
6
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
7
Customer responses to frontline employee complaining in retail service environments : the role of perceived impropriety
Locander, Jennifer A.
;
White, Allyn
;
Newman, Christopher L.
- In:
Journal of business research : JBR
107
(
2020
),
pp. 315-323
Persistent link: https://www.econbiz.de/10012156764
Saved in:
8
Understanding complaint channel usage in multichannel retailing
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Ziliani, Cristina
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 94-103
Persistent link: https://www.econbiz.de/10011995526
Saved in:
9
How to solve product-harm crises in retailing? : empirical insights from service recovery and negative publicity research
Standop, Dirk
;
Grunwald, Guido
- In:
International journal of retail & distribution management
37
(
2009
)
11
,
pp. 915-932
Persistent link: https://www.econbiz.de/10009521952
Saved in:
10
The determinants of service recovery in the retail industry : a study of micro and small enterprises in Ghana
Crabbe, Margaret J.
;
Acquaah, Moses
- In:
African journal of economic and management studies : AJEMS
7
(
2016
)
1
,
pp. 54-74
Persistent link: https://www.econbiz.de/10011560487
Saved in:
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