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Public Utility Pricing in Britain
Price, Catherine M. - In: European Journal of Marketing 13 (1979) 4, pp. 247-259
three utilities have to balance their commercial operations, sensible use of their resource and political obligations …
Persistent link: https://www.econbiz.de/10014725104
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Public utilities and low income customers – A marketing approach
Wodon, Quentin T. - In: International Journal of Public Sector Management 13 (2000) 3, pp. 222-240
satisfaction of this segment of clientele to its energy assistance programs. EDF’s programmes show how utilities, both public and …
Persistent link: https://www.econbiz.de/10014798649
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The strategic “pull” and operational “push” of total quality management in UK regional electricity service companies
McAdam, Rodney; McLean, John; Henderson, Joan - In: International Journal of Quality & Reliability Management 20 (2003) 4, pp. 436-457
billion industry. Other possible benefits include the possible generalisations to other utilities such as water, roads, gas …
Persistent link: https://www.econbiz.de/10014800188
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Discharge in the electric industry
Yocom, Dennis; Helms, Marilyn M. - In: European Business Review 13 (2001) 3, pp. 137-151
The comparative potential impact of electric restructuring laws and attendant regulations on electric utilities and … research. It includes personal observations of utilities in both EU countries and in the Tennessee Valley as well as personal …
Persistent link: https://www.econbiz.de/10014713075
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Utility sector mutual funds: sources of performance and dividend policy implications
O’Neal, Edward S.; Page, Daniel E. - In: Managerial Finance 28 (2002) 12, pp. 14-24
We examine the sources of performance for a sample of mutual funds that invest primarily in utility companies. Given recent deregulation developments in the utility industry and the sub‐market performance of utility stocks in the 1990s, we hypothesize that utility funds may be considering...
Persistent link: https://www.econbiz.de/10014939655
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Consumer attitudes to utility products: a consumer behaviour perspective
Watson, Anna; Viney, Howard; Schomaker, Patrick - In: Marketing Intelligence & Planning 20 (2002) 7, pp. 394-404
Persistent link: https://www.econbiz.de/10014945845
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The cost of the customer
Plowman, Brian - In: The TQM Magazine 9 (1997) 1, pp. 54-60
Uses a case study in the utilities sector to demonstrate how activity‐based cost management (ABCM) techniques provide a …
Persistent link: https://www.econbiz.de/10015033516