Similar Search Results - EconBiz

Online complaint management @Swisscom : a case study

Zaugg, Alexandra Daniela (contributor) - 2007

Persistent link: https://www.econbiz.de/10003791818

An e-commerce customer service robot based on intention recognition model

Peng, Minjing; Qin, Yanwei; Tang, Chenxin; Deng, Xiangming - In: Journal of electronic commerce in organizations : the … 14 (2016) 1, pp. 34-44

Persistent link: https://www.econbiz.de/10011529142

Artificial intelligence in electronic commerce : basic chatbots and consumer journey

Nichifor, Eliza; Trifan, Adrian; Nechifor, Elena Mihaela - In: Amfiteatru economic : an economic and business research … 23 (2021) 56, pp. 87-101

This study aims to empirically cover the impact of the use of artificial intelligence through chatbots on online retail in terms of content implemented in the communication process. The presented research brings a contribution to the specialized literature by analyzing the perceived utility and...

Persistent link: https://www.econbiz.de/10012821256

A study of online shopping experience and swaying brand preference between Noon and Amazon in UAE

Vakhariya, Shital - In: South Asian journal of management : SAJM 27 (2020) 2, pp. 84-112

Persistent link: https://www.econbiz.de/10012429532

Satisfying the online food crave : the case of online food aggregators

Farah, Maya F.; Ramadan, Zahy; Kanso, Jana - In: International journal of consumer studies 46 (2022) 4, pp. 1413-1427

Persistent link: https://www.econbiz.de/10013329338

The Internet as an important tool in the tourism industry and its use in customer service

Tzioras, Nikolaos - In: Expert journal of marketing 6 (2018) 2, pp. 74-80

Persistent link: https://www.econbiz.de/10012217259

Electronic customer care (ECC) : IT in der Anbieter-Kunden-Beziehung

Muther, Andreas - 1998

Persistent link: https://www.econbiz.de/10000674496

The effect of information satisfaction and relational benefit on consumer's online shopping site commitment

Park, Chung-Hoon; Kim, Young-gul - In: Web technologies for commerce and services online, (pp. 149-169). 2008

Persistent link: https://www.econbiz.de/10003634210

The future belongs to us all

Silvester, Marc; Ahmed, Mohi; Brown, Tom - In: Business strategy review 19 (2008) 4, pp. 12-16

Persistent link: https://www.econbiz.de/10003788086

Interactive services : a framework, synthesis and research directions

Bolton, Ruth; Saxena-Iyer, Shruti - In: Journal of interactive marketing : a quarterly … 23 (2009) 1, pp. 91-104

Persistent link: https://www.econbiz.de/10003833072

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