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~subject:"Electronic Commerce"
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Electronic Commerce
Consumer behaviour
83,947
Konsumentenverhalten
81,498
Relationship marketing
26,475
Beziehungsmarketing
25,800
Service quality
21,832
Dienstleistungsqualität
21,079
Social Web
20,895
Social web
20,864
Theorie
16,230
Theory
15,921
Customer satisfaction
15,577
Kundenzufriedenheit
13,991
Online-Marketing
13,292
Internet marketing
13,176
Deutschland
9,439
Leistungsmotivation
9,326
Brand management
9,292
USA
9,264
Markenführung
9,247
Work motivation
9,148
Gerechtigkeit
8,924
Germany
8,917
United States
8,909
Justice
8,657
Arbeitsverhalten
8,615
Work behaviour
8,519
Brand image
7,610
Markenimage
7,568
Online-Handel
7,323
Online retailing
7,304
E-commerce
6,712
Experiment
5,795
Marketingmanagement
5,127
Einzelhandel
5,086
Marketing management
5,081
Retail trade
5,040
Arbeitszufriedenheit
5,001
Job satisfaction
4,993
Emotion
4,960
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Undetermined
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1,445
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Ratgeber
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12
Sammlung
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Amtsdruckschrift
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Elektronischer Datenträger
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Wirtz, Bernd W.
22
Kollmann, Tobias
19
Bauer, Hans H.
18
Heinemann, Gerrit
17
Lammenett, Erwin
16
Benbasat, Izak
15
Chaffey, Dave
15
Pavlou, Paul A.
14
Usman, Osly
14
Law, Chun Hung Roberts
13
Dwivedi, Yogesh Kumar
12
Ghose, Anindya
12
Piller, Frank T.
12
Martens, Bertin
11
Tan, Yong
11
Fassott, Georg
10
Kreutzer, Ralf T.
10
Schultz, Carsten D.
10
Schumann, Jan Hendrik
10
Viswanathan, Siva
10
Walsh, Gianfranco
10
Ahuja, Vandana
9
Fritz, Wolfgang
9
Lowry, Paul Benjamin
9
Rabinovich, Elliot
9
Thaichon, Park
9
Akram, Umair
8
Bergemann, Dirk
8
Cheng, T. C. E.
8
Civelek, Mustafa Emre
8
Goldfarb, Avi
8
Jin, Ginger Zhe
8
Khosrowpour, Mehdi
8
Kumar, Anil
8
Kumar, Anuj
8
Kumar, Vinod
8
Lee, In
8
Li, Minqiang
8
Martínez-López, Francisco J.
8
Qiu, Liangfei
8
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Springer Fachmedien Wiesbaden
25
IGI Global
23
National Bureau of Economic Research
11
OECD
6
Edward Elgar Publishing
4
RWTH Aachen
4
Technische Universität Dresden
4
Organisation for Economic Co-operation and Development
3
Springer Gabler <Firma>
3
Wiley-VCH
3
Akademie für Technikfolgenabschätzung in Baden-Württemberg
2
Booz, Allen & Hamilton GmbH <Düsseldorf>
2
Bund-Verlag
2
Bundesverband Digitale Wirtschaft
2
Bundesvereinigung Logistik
2
Dgroup
2
Fachhochschulbibliothek Münster
2
GeNeMe <2001, Dresden>
2
Information Resources Management Association
2
Kompetenzschwerpunkt E-Business
2
Maastricht Research School of Economics of Technology and Organizations
2
NetLibrary, Inc
2
Rheinwerk Verlag
2
Springer-Verlag GmbH
2
Staats- und Universitätsbibliothek Hamburg Carl von Ossietzky / Hamburg University Press
2
Steria Mummert Consulting AG
2
Verlag Dr. Kovač
2
AMCIS <15, 2009, San Francisco, Calif.>
1
Allgemeine Gesellschaft für Philosophie in Deutschland
1
Arthur D. Little International Inc. <Wiesbaden>
1
Bank für Internationalen Zahlungsausgleich / Währungs- und Wirtschaftsabteilung
1
Bauhaus-Universität Weimar / Institut für Europäische Urbanistik
1
Books on Demand GmbH <Norderstedt>
1
Bramann - Verlag und Beratung
1
Campus Verlag
1
Carl Heymanns Verlag
1
Centre de recherche pour l'étude et l'observation des conditions de vie
1
Deutsche Bank <Frankfurt am Main> / Research
1
Deutsche Tagung zu Mass Customization <2, 2000, Frankfurt, Main>
1
Deutscher Betriebswirte-Verlag GmbH
1
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Published in...
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Journal of retailing and consumer services
188
Journal of business research : JBR
97
Electronic commerce research
91
Journal of internet commerce
72
International journal of electronic marketing and retailing : IJEMR
68
SpringerLink / Bücher
64
Information systems research : ISR
57
International journal of business information systems : IJBIS
53
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
52
International journal of electronic customer relationship management : IJECRM
51
International journal of e-business research : an official publication of the Information Resources Management Association
50
International journal of internet marketing and advertising : IJIMA
49
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
48
Journal of management information systems : JMIS
45
Industrial marketing management : the international journal for industrial and high-tech firms
42
Electronic commerce research and applications
40
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
40
Information systems and e-business management : ISeB
39
Journal of electronic commerce research : JECR
39
Management science : journal of the Institute for Operations Research and the Management Sciences
39
International journal of electronic business
36
Journal of retailing
36
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
34
International journal of electronic commerce : IJEC
33
International journal of hospitality management
30
Technological forecasting & social change : an international journal
30
Asia Pacific journal of marketing and logistics
29
Electronic markets : the international journal on networked business
29
International journal of networking and virtual organisations : IJNVO
28
Cogent business & management
27
International journal of production economics
27
The service industries journal
27
Electronic markets : EM ; the international journal of electronic commerce and business media
26
International journal of retail & distribution management
26
Journal of open innovation : technology, market, and complexity
26
The international review of retail, distribution and consumer research
26
CESifo working papers
25
Journal of travel and tourism marketing
25
European journal of operational research : EJOR
23
Psychology & marketing
23
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Source
All
ECONIS (ZBW)
6,958
USB Cologne (EcoSocSci)
80
USB Cologne (business full texts)
2
RePEc
2
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1
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
2
Effects of online commercial friendships on customer revenge following a service failure
Fu, Xiaorong
;
Pang, Jing
;
Gursoy, Dogan
- In:
Journal of business research : JBR
153
(
2022
),
pp. 102-114
Persistent link: https://www.econbiz.de/10013533975
Saved in:
3
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
4
The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan
;
Ray, Daniel
;
Trendel, Olivier
;
Van …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
Saved in:
5
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
6
Scale development of customer satisfaction with complaint handling and service recovery in an e-commerce setting
Kumari, Parveen
;
Kumar, Satinder
;
Itani, Maher N.
- In:
Journal for global business advancement : JGBA
14
(
2021
)
3
,
pp. 383-407
Persistent link: https://www.econbiz.de/10012614003
Saved in:
7
Timeliness, transparency, and trust : a framework for managing online customer complaints
Stevens, Jennifer L.
;
Spaid, Brian I.
;
Breazeale, Michael
; …
- In:
Business horizons
61
(
2018
)
3
,
pp. 375-384
Persistent link: https://www.econbiz.de/10011866294
Saved in:
8
Online service failure : how consumers from emerging countries react and complain
Rohden, Simoni F.
;
Matos, Celso Augusto de
- In:
Journal of consumer marketing
39
(
2022
)
1
,
pp. 44-54
Persistent link: https://www.econbiz.de/10013165311
Saved in:
9
The role of switching cost in the e-service recovery framework among banking customers
Jose, Ajay
;
Mathew, Sonia
;
Rejikumar G.
;
Chacko, Dony Peter
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 86-109
Persistent link: https://www.econbiz.de/10012884465
Saved in:
10
Blueprint for retail website design : attracting and retaining millennial online shoppers
Wright, Linda Berns
;
Haug, James C.
;
Huckabee, Allen
- In:
Journal of internet commerce
18
(
2019
)
2
,
pp. 170-196
Persistent link: https://www.econbiz.de/10012179574
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