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Examining emotions linked to live chat services : the role of e-service quality and impact on word of mouth

Rajaobelina, Lova; Brun, Isabelle; Kilani, Nour; … - In: Journal of financial services marketing 27 (2022) 3, pp. 232-249

Persistent link: https://www.econbiz.de/10013390958

Key drivers of services website loyalty

Sanz Blas, Silvia; Ruiz Mafe, Carla; Pérez Perez, Isabel - In: The service industries journal 34 (2014) 5, pp. 455-475

Persistent link: https://www.econbiz.de/10010379358

Satisfaction trust and loyalty of repeat online consumer within the Japanese online supermarket trade

Moriuchi, Emi; Takahashi, Ikuo - In: Australasian marketing journal 24 (2016) 2, pp. 146-156

Persistent link: https://www.econbiz.de/10011527547

Assessing customers' perceived value of the online channel of multichannel retailers : a two country examination

Carlson, Jamie; O'Cass, Aron; Ahrholdt, Dennis C. - In: Journal of retailing and consumer services 27 (2015), pp. 90-102

Persistent link: https://www.econbiz.de/10011388091

Outcomes of Perceived Online Webshop Quality: Empirical Evidence

Alexander Joseph Ibnu Wibowo - In: Market : review for marketing theory and practice 33 (2021) 2, pp. 149-164

Persistent link: https://www.econbiz.de/10012819195

Self-service technology (web interface) : Bagozzi's self-regulation processes framework to measure Indian customer loyalty

Paul, Thomas John; Jacob, Jayanth - In: International journal of services and operations management 32 (2019) 2, pp. 224-248

Persistent link: https://www.econbiz.de/10012008989

Building loyalty in e-commerce : does consumer income matter?

Ferreira, Viviane Moura Rocha; Parente, Juracy; … - In: International journal of business and systems research … 14 (2020) 1, pp. 74-94

Persistent link: https://www.econbiz.de/10012168745

A customer loyalty model for e-commerce recommendation systems

Ebrahimi, Leila; Mirabi, Vahid Reza; Ranjbar, Mohammad … - In: Journal of information & knowledge management : JIKM 18 (2019) 3, pp. 1950036-1-1950036-33

Persistent link: https://www.econbiz.de/10012129317

Factors that influence consumer loyalty of services acquired via the internet in Mexico

Juárez-Lóopez, Berenice; Ruiz-Santoyo, Grace Aileen - In: Journal of electronic commerce in organizations : the … 17 (2019) 4, pp. 16-29

Persistent link: https://www.econbiz.de/10012133069

Is perceived value enough to create loyalty for m-wallets? : exploring the role of trust and satisfaction

Dhaigude, Amol; Tapar, Archit Vinod; Jawed, Mohammad Shameem - In: Cogent business & management 10 (2023) 3, pp. 1-23

study further investigates trust and satisfaction as drivers of loyalty and examines the role of trust in the traditional … value-satisfaction-loyalty relationship. A total of 214 responses from M-wallet users were captured using a structured …. Trust and satisfaction in M-wallet are both found to be mediating the perceived customer value and loyalty relationship …

Persistent link: https://www.econbiz.de/10014505825

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