Background: E-commerce's convenience, speed, and ability to overcome geographical barriers have made it increasingly popular across industries. This study analyzed the impact of the COVID-19 pandemic on customer experience and satisfaction in supermarket retail e-commerce in the Brazilian...

The advent of the 4th Industrial Revolution has made it inevitable for firms worldwide to modify their business models to integrate ICTs into their operations. The lockdown measures to contain the COVID-19 pandemic appear to have accelerated this process as many businesses, particularly in the...

The purpose of this study is to investigate and explore how E-Commerce forms are affected by the COVID-19 pandemic; it also aims to perceive how their value chains have changed. This paper will help students gain professional and practical skills being undertaken in this kind of circumstances,...

The COVID-19 crisis brought out the woes of India’s online gig workers as the lack of labour rights such as regulated hours of work, minimum wages, data rights and social protection exacerbated the precarity and insecurity of their work. In this context, this paper examines the question, how...