Similar Search Results

Customer retention strategies for disintermediated travel agents : how to stop customers from migrating to online booking channels

Viljoen, Kim; Roberts-Lombard, M. - In: The journal of applied business research 32 (2016) 2, pp. 541-554

Persistent link: https://www.econbiz.de/10011500621

Customer retention strategies for disintermediated travel agents : how to stop customers from migrating to online booking channels

Viljoen, Kim; Roberts-Lombard, Mornay - In: The journal of applied business research 32 (2016) 3, pp. 681-694

Persistent link: https://www.econbiz.de/10011500808

A literature review on consumer's complaining behavior and dissatisfaction : implication of marketing strategies with special reference to the online retail sector

Komal - In: Inventi impact: retailing & consumer services (2021) 3, pp. 190-205

Persistent link: https://www.econbiz.de/10012696532

Online tourism experiences : exploring digital and human dimensions in in-remote destination visits

Pasquinelli, Cecilia; Trunfio, Mariapina; Punziano, … - In: Journal of hospitality marketing & management 32 (2023) 3, pp. 385-409

Persistent link: https://www.econbiz.de/10014281018

Analyzing the influence of COVID-19 on the E-commerce customer's retail experience in the supermarket industry : insights from Brazil

Cunha, Beatriz Moschetta; Lettieri, Carolina Kato; … - In: Logistics 7 (2023) 3, pp. 1-14

Background: E-commerce's convenience, speed, and ability to overcome geographical barriers have made it increasingly popular across industries. This study analyzed the impact of the COVID-19 pandemic on customer experience and satisfaction in supermarket retail e-commerce in the Brazilian...

Persistent link: https://www.econbiz.de/10014393346