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The effect of salespersons' retail service quality and consumers' mood on impulse buying
Pornpitakpan, Chanthika; Yuan, Yizhou; Han, Jie Hui - In: Australasian marketing journal 25 (2017) 1, pp. 2-11
Persistent link: https://www.econbiz.de/10011782224
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The impact of emotional labor in a retail environment
Cho, Yoon-na; Rutherford, Brian N.; Park, Jungkun - In: Journal of business research : JBR 66 (2013) 5, pp. 670-677
Persistent link: https://www.econbiz.de/10009734832
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A new livestream retail analytics framework to assess the sales impact of emotional displays
Bharadwaj, Neeraj; Ballings, Michel; Naik, Prasad A.; … - In: Journal of marketing 86 (2022) 1, pp. 27-47
Persistent link: https://www.econbiz.de/10012794726
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An exploratory study of retail sales employees' service sabotage : examining the impact of emotional exhaustion and organizational support
Edmondson, Diane R.; Matthews, Lucy M.; Ward, Cheryl B. - In: Journal of global scholars of marketing science : … 29 (2019) 1, pp. 63-77
Persistent link: https://www.econbiz.de/10012257883
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How uncivil customers corrode the relationship between frontline employees and retailers
Gaucher, Benoît; Chebat, Jean-Charles - In: Journal of retailing and consumer services 46 (2019), pp. 1-10
Persistent link: https://www.econbiz.de/10011980754
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Customer and selling orientations of retail salespeople and the sales manager's ability-to-perceive-emotions : a multi-level approach
Kadic-Maglajlic, Selma; Micevski, Milena; … - In: Journal of business research : JBR 80 (2017), pp. 53-62
Persistent link: https://www.econbiz.de/10011771437
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Anticipatory consumptions
Guo, Liang - In: Management science : journal of the Institute for … 66 (2020) 8, pp. 3717-3734
Persistent link: https://www.econbiz.de/10012289203
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The influence of service environments on customer emotion and service outcomes
Lin, Jiun-sheng Chris; Liang, Haw-yi - In: Managing service quality : MSQ ; an international journal 21 (2011) 4, pp. 350-372
Persistent link: https://www.econbiz.de/10009266594
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The two minds of the buyer : the difference in expectations and perceptions towards sales personnel in turbulent market contexts
Kuhnle, Jennifer C.; Caemmerer, Barbara; Mulki, Jay P. - In: Journal of customer behaviour 11 (2012) 2, pp. 167-179
Persistent link: https://www.econbiz.de/10009664024
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Salespersons' empathy as a missing link in the customer orientation-loyalty chain : an investigation of drivers and age differences as a contingency
Gerlach, Gisela I.; Rödiger, Kai; Stock-Homburg, Ruth; … - In: The journal of personal selling & sales management : JPSSM 36 (2016) 3, pp. 221-239
Persistent link: https://www.econbiz.de/10011565540