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Hotel service providers' emotional labor : the antecedents and effects on burnout
Kim, Hyun Jeong - In: International journal of hospitality management 27 (2008) 2, pp. 151-161
Persistent link: https://www.econbiz.de/10003687368
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Emotional labour in service work : psychological flexibility and emotion regulation
Biron, Michal; Veldhoven, Marc van - In: Human relations 65 (2012) 10, pp. 1259-1282
Persistent link: https://www.econbiz.de/10009659422
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I feel the need- the need for speed! : unreasonable tasks, work pace, psychological detachment and emotional exhaustion
Mihelič, Katarina Katja; Zupan, Nada; Merkuž, Ajda - In: Journal of organizational effectiveness : people and … 11 (2024) 1, pp. 162-177
Persistent link: https://www.econbiz.de/10014525880
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Buffering emotional job demands : the interplay between proactive personality and team potency
Loi, Raymond; Liu, Yan; Lam, Long W.; Xu, Angela J. - In: Journal of vocational behavior 95/96 (2016), pp. 128-137
Persistent link: https://www.econbiz.de/10011596067
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A carreira e o mercado de trabalho
Fernandes, Betta - 2014 - 1a edição
Persistent link: https://www.econbiz.de/10011547612
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Staying engaged on the job : the role of emotional labor, job resources, and customer orientation
Anaza, Nwamaka A.; Nowlin, Edward L.; Wu, Gavin Jiayun - In: European journal of marketing : EJM 50 (2016) 7/8, pp. 1470-1492
Persistent link: https://www.econbiz.de/10011609156
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The Path to Authentic Leadership : Dancing with the Ouroboros
Kets de Vries, Manfred F. R. - 2023
Chapter 1: Covid and the seven deadly sins -- Chapter 2: Evil: reality and imagination -- Chapter 3: The psychology of white-collar criminals -- Chapter 4: The dance macabre of shame -- Chapter 5: Catching the thief of time: the perils of procrastination -- Chapter 6: The inner theatre of the...
Persistent link: https://www.econbiz.de/10013504615
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Existential coaching
Spinelli, Ernesto - In: The complete handbook of coaching, (pp. 94-106). 2010
Persistent link: https://www.econbiz.de/10003969435
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Abusive supervision : subordinate personality or supervisor behavior?
Brees, Jeremy; Martinko, Mark J.; Harvey, Paul - In: Journal of managerial psychology 31 (2016) 2, pp. 405-419
Persistent link: https://www.econbiz.de/10011485271
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Using positive psychology tools in coaching to increase wellbeing
Kurt-Südhoff, Aliye - 2012
Persistent link: https://www.econbiz.de/10011387586