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Emotional intelligence in front-line/back-office employee relationships
Kearney, Treasa; Walsh, Gianfranco; Barnett, Willy; … - In: The journal of services marketing 31 (2017) 2, pp. 185-199
Persistent link: https://www.econbiz.de/10011654735
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Customer response toward employees' emotional labor in service industry settings
Gong, Taeshik; Park, Jungkun; Hyun, Hyowon - In: Journal of retailing and consumer services 52 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012132182
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The impact of self-service versus interpersonal contact on customer-brand relationship in the time of frontline technology infusion
Lee, Heekyung; Yi, Youjae - In: Psychology & marketing 39 (2022) 5, pp. 906-920
Persistent link: https://www.econbiz.de/10013186880
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The hidden power of shame : how feeling ashamed enhances advertisement recall and positive attitude
So, Jane; Yi, Youjae; Agrawal, Nidhi - In: International journal of advertising : the review of … 43 (2024) 5, pp. 777-797
Persistent link: https://www.econbiz.de/10014551071