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~subject:"Emotion"
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Emotion
Organizational change
26,641
Organisatorischer Wandel
26,404
Relationship marketing
26,240
Beziehungsmarketing
25,452
Organizational behaviour
9,942
Verhalten in Organisationen
9,451
Consumer behaviour
9,118
Konsumentenverhalten
9,067
Customer satisfaction
5,532
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5,472
Theorie
4,948
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4,938
Deutschland
4,914
Germany
4,784
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4,057
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4,032
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3,691
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3,390
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3,220
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3,052
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2,978
Führungsstil
2,947
Leadership style
2,929
USA
2,663
Innovationsmanagement
2,661
Brand management
2,654
Markenführung
2,645
United States
2,568
Lieferantenmanagement
2,420
Supplier relationship management
2,419
Innovation management
2,404
Arbeitsverhalten
2,363
Work behaviour
2,361
Social Web
2,248
Social web
2,248
Unternehmenserfolg
2,121
Management
2,092
Firm performance
2,052
Electronic Commerce
2,019
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Ashkanasy, Neal M.
26
Härtel, Charmine E. J.
9
De Clercq, Dirk
7
Fröse, Marlies W.
7
Geddes, Deanna
7
Han, Heesup
7
Huy, Quy
7
Lindebaum, Dirk
7
Zerbe, Wilfred J.
7
Bagozzi, Richard P.
6
Fineman, Stephen
6
Hur, Won-Moo
6
Rafaeli, Anat
6
Smollan, Roy K.
6
Ahn, Jiseon
5
Babin, Barry J.
5
Barnes, Donald C.
5
Bruch, Heike
5
Folse, Judith Anne Garretson
5
Gabriel, Yiannis
5
Gouthier, Matthias H. J.
5
Menges, Jochen
5
Moon, Tae Won
5
Qu, Hailin
5
Siddiqui, Danish Ahmed
5
Vlachos, Pavlos A.
5
Alnawas, Ibrahim
4
Back, Ki-Joon
4
Barclay, Laurie J.
4
Bock, Dora E.
4
Cai, Ruiying
4
Connelly, Shane
4
Groth, Markus
4
Hanks, Lydia
4
Harikkala-Laihinen, Riikka
4
Humphrey, Ronald H.
4
Hussain, Khalid
4
Junaid, Muhammad
4
Kaudela-Baum, Stephanie
4
Kleef, Gerben A. van
4
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Springer Fachmedien Wiesbaden
7
Books on Demand GmbH <Norderstedt>
1
Edward Elgar Publishing
1
Eric Cuvillier <Firma>
1
Goethe-Universität Frankfurt am Main
1
International Conference on Emotions and Organizational Life <7, 2010, Montréal>
1
International Conference on Emotions and Organizational Life <8, 2012, Helsinki>
1
Shaker Verlag
1
Springer Gabler <Firma>
1
Springer International Publishing
1
Springer-Verlag GmbH
1
Technische Universität Chemnitz
1
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International journal of hospitality management
54
Journal of business research : JBR
53
Journal of retailing and consumer services
39
Journal of business ethics : JOBE
37
The journal of brand management : an international journal
19
The journal of services marketing
19
Journal of business and psychology
17
The journal of product & brand management
17
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
15
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
15
Experiencing and managing emotions in the workplace : [contributions to the 2010 International Conference on Emotion and Organizational Life held in Montreal, Canada]/ ed. by Neal M. Ashkanasy ...
13
Human relations
13
Research on emotion in organizations
13
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
13
Human relations : towards the integration of the social sciences
12
Journal of managerial psychology
12
The service industries journal
12
Journal of vocational behavior
11
Psychology & marketing
11
International journal of contemporary hospitality management
10
Journal of service theory and practice : JSTP
10
Tourism management : research, policies, practice
10
Cogent business & management
9
Erfolgsfaktor Emotionalisierung : wie Unternehmen die Herzen der Kunden gewinnen
9
Human resource management review
9
Journal of hospitality marketing & management
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
Service business
9
SpringerLink / Bücher
9
Academy of Management journal : AMJ
8
European journal of marketing : EJM
8
International journal of organizational analysis
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of organizational change management
8
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
8
Journal of service management
8
Journal of service research : JSR
8
Journal of travel and tourism marketing
8
Leadership & organization development journal
8
The Academy of Management review : AMR
8
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ECONIS (ZBW)
1,637
Other ZBW resources
1
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1
Performing under pressure : winning customers through improvisation in team selling
Hill, Katerina E.
;
Bush, Victoria D.
;
Vorhies, Douglas
; …
- In:
Journal of relationship marketing : innovations & …
16
(
2017
)
4
,
pp. 227-244
Persistent link: https://www.econbiz.de/10011820604
Saved in:
2
The effects of emotional intelligence in employees performance
Rexhepi, Gadaf
;
Berisha, Besar
- In:
International journal of business and globalisation : IJBG
18
(
2017
)
4
,
pp. 467-479
Persistent link: https://www.econbiz.de/10011800544
Saved in:
3
Emotions in organizational change : an integrative review
Souza, Fernanda de Oliveira Santos de
;
Chimenti, Paula …
- In:
Journal of change management : a major new, …
24
(
2024
)
2
,
pp. 137-176
Persistent link: https://www.econbiz.de/10015050723
Saved in:
4
Mehr als Worte : die Verarbeitung organisationaler Veränderungsbotschaften im sozialen Kontext ; Zusammenhänge von sozialen Einflussfaktoren der Akteure in der organisationalen Ver...
Stephany, Ulrich
-
2011
Persistent link: https://www.econbiz.de/10009126741
Saved in:
5
Building trust in multi-stakeholder partnerships : critical emotional incidents and practices of engagement
Sloan, Oliver
;
Oliver, David
- In:
Organization studies : an international …
34
(
2013
)
12
,
pp. 1835-1868
Persistent link: https://www.econbiz.de/10010232530
Saved in:
6
Employee/customer interface in a service crisis : impact of senior management attributes and practices on customer evaluation
Kimberley, Nell
;
Härtel, Charmine E. J.
- In:
Journal of management & organization : journal of …
14
(
2008
)
2
,
pp. 207-218
Persistent link: https://www.econbiz.de/10003722225
Saved in:
7
The moderating roles of organizational justice on the relationship between emotional exhaustion and organizational loyalty in airline services
Hur, Won-moo
;
Park, Sang Il
;
Moon, Tae Won
- In:
The journal of services marketing
28
(
2014
)
3
,
pp. 195-206
Persistent link: https://www.econbiz.de/10010391434
Saved in:
8
Mitigating burnout through organizational justice : customer support workers' experiences of customer injustice and emotional labor
Kim, Heewon
;
Leach, Rebecca B.
- In:
Management communication quarterly : an international …
35
(
2021
)
4
,
pp. 497-517
Persistent link: https://www.econbiz.de/10012661959
Saved in:
9
Effects of managerial communication as moderated by LMX and trait NA
Sniderman, Pat
;
Fenton-O'Creevy, Mark
;
Searle, Rosalind
- In:
Journal of managerial psychology
31
(
2016
)
6
,
pp. 1074-1090
Persistent link: https://www.econbiz.de/10011598662
Saved in:
10
How uncivil customers corrode the relationship between frontline employees and retailers
Gaucher, Benoît
;
Chebat, Jean-Charles
- In:
Journal of retailing and consumer services
46
(
2019
),
pp. 1-10
Persistent link: https://www.econbiz.de/10011980754
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