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The role of job demands and emotional exhaustion in the relationship between customer and employee incivility
Van Jaarsveld, Danielle
;
Walker, David D.
;
Skarlicki, …
- In:
Journal of management : JOM
36
(
2010
)
6
,
pp. 1486-1504
Persistent link: https://www.econbiz.de/10008701401
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2
Unpacking the relationship between customer (in)justice and employee turnover outcomes : can fair supervisor treatment reduce employees' emotional turmoil?
Van Jaarsveld, Danielle
;
Walker, David D.
;
Restubog, …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 301-319
Persistent link: https://www.econbiz.de/10012522546
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