Unpacking the relationship between customer (in)justice and employee turnover outcomes : can fair supervisor treatment reduce employees' emotional turmoil?
Year of publication: |
2021
|
---|---|
Authors: | Van Jaarsveld, Danielle ; Walker, David D. ; Restubog, Simon Lloyd D. ; Skarlicki, Daniel ; Chen, Yueyang ; Frické, Pascale H. |
Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 24.2021, 2, p. 301-319
|
Subject: | conditional indirect effects | conservation of resources theory | customer interpersonal injustice | organizational justice | voluntary turnover | Gerechtigkeit | Justice | Verhalten in Organisationen | Organizational behaviour | Arbeitsmobilität | Labour mobility | Emotion | Mitarbeiterbindung | Employee retention | Arbeitskräfte | Workforce | Arbeitszufriedenheit | Job satisfaction |
-
Individual and organizational determinants of turnover intent
Flint, Douglas, (2013)
-
Mashi, Munir Shehu, (2022)
-
Chordiya, Rashmi, (2022)
- More ...
-
Misbehaving customers : understanding and managing customer injustice in service organizations
Van Jaarsveld, Danielle, (2015)
-
Walker, David D., (2023)
-
Van Jaarsveld, Danielle, (2010)
- More ...