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The role of affect in consumer evaluation of health care services
Ng, Sandy; Russell-Bennett, Rebekah - In: Health marketing quarterly 32 (2015) 1, pp. 31-47
Persistent link: https://www.econbiz.de/10011289343
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Recognising emotional expressions of complaining customers : a cross-cultural study
Tombs, Alastair G.; Russell-Bennett, Rebekah; … - In: European journal of marketing : EJM 48 (2014) 7/8, pp. 1354-1374
Persistent link: https://www.econbiz.de/10010414765
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Shaping safe drinking cultures : evoking positive emotion to promote moderate-drinking behaviour
Previte, Josephine; Russell-Bennett, Rebekah; Parkinson, Joy - In: International journal of consumer studies 39 (2015) 1, pp. 12-24
Persistent link: https://www.econbiz.de/10011296983
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A hostile tale of disclosure and betrayal : business perceptions of offshoring services
Tuzovic, Sven; Mulcahy, Rory; Russell-Bennett, Rebekah - In: Industrial marketing management : the international … 102 (2022), pp. 74-88
Persistent link: https://www.econbiz.de/10013259015
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The role of emotional value for reading and giving eWOM in altruistic services
Previte, Josephine; Russell-Bennett, Rebekah; Mulcahy, Rory - In: Journal of business research : JBR 99 (2019), pp. 157-166
Persistent link: https://www.econbiz.de/10012023590
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Measuring emotion : methodological issues and alternatives
Dasborough, Marie T.; Sinclair, Marta; Russell-Bennett, … - In: Research companion to emotion in organizations, (pp. 197-208). 2008
Persistent link: https://www.econbiz.de/10003761706