Zu den vielfältigen Anforderungen an Führungskräfte gehört es, die Motivation der Mitarbeiter positiv zu beeinflussen und die Ausführungen von Arbeitstätigkeiten konkret zu veranlassen und zielgerichtet zu steuern. Führungskräfte stehen daher vor der besonderen Herausforderung, so-wohl...

Face-to-face interactions are a crucial part of services. However, research that investigates the dynamics of service encounters is still rare. In this study we used a theoretical framework that aligned the concept of interpersonal complementarity with Mehrabian and Russell's (1974)...

Face-to-face interactions are a crucial part of services. However, research that investigates the dynamics of service encounters is still rare. In this study we used a theoretical framework that aligned the concept of interpersonal complementarity with Mehrabian and Russell’s (1974)...