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Curbing the undesirable effects of emotional exhaustion on ethical behaviors and performance : a salesperson-manager dyadic approach
Lussier, Bruno; Hartmann, Nathaniel N.; Bolander, Willy - In: Journal of business ethics : JBE 169 (2021) 4, pp. 747-766
Persistent link: https://www.econbiz.de/10012496038
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Reducing emotional exhaustion and increasing organizational support
Hamwi, G. Alexander; Rutherford, Brian N.; Boles, James S. - In: The journal of business & industrial marketing 26 (2011) 1, pp. 4-13
Persistent link: https://www.econbiz.de/10009007653
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The impact of emotional labor in a retail environment
Cho, Yoon-na; Rutherford, Brian N.; Park, Jungkun - In: Journal of business research : JBR 66 (2013) 5, pp. 670-677
Persistent link: https://www.econbiz.de/10009734832
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Emotional labor's impact in a retail environment
Cho, Yoon-na; Rutherford, Brian N.; Park, Jungkun - In: Journal of business research : JBR 66 (2013) 11, pp. 2338-2345
Persistent link: https://www.econbiz.de/10009788988
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Validating the reduced burnout scale and sequencing of burnout
Rutherford, Brian N.; Shepherd, C. David; Tashchian, Armen - In: Journal of business research : JBR 68 (2015) 1, pp. 67-73
Persistent link: https://www.econbiz.de/10010433165
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The negative effects of travel friction among road warrior salespeople
Ambrose, Scott C.; Waguespack, Blaise; Rutherford, Brian N. - In: Journal of air transport management 95 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10013254600
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The role of emotions on frontline employee turnover intentions
Cho, Yoon-Na; Rutherford, Brian N.; Friend, Scott B.; … - In: Journal of marketing theory and practice 25 (2017) 1, pp. 57-68
Persistent link: https://www.econbiz.de/10011654472