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The affective and dispositional consequences of organizational citizenship behavior : a cross-cultural study
Ma, Emily; Qu, Hailin; Wilson, Marie - In: Journal of hospitality & tourism research : JHTR ; the … 40 (2016) 4, pp. 399-431
Persistent link: https://www.econbiz.de/10011494473
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The formation of sub-brand love and corporate brand love in hotel brand portfolios
Wang, Yao-Chin; Qu, Hailin; Yang, Jing - In: International journal of hospitality management 77 (2019), pp. 375-384
Persistent link: https://www.econbiz.de/10011988651
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The mediating role of consumption emotions
Song, Jahyun; Qu, Hailin - In: International journal of hospitality management 66 (2017), pp. 66-76
Persistent link: https://www.econbiz.de/10011810941
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Customers' perceived justice, emotions, direct and indirect reactions to service recovery : moderating effects of recovery efforts
Cai, Ruiying; Qu, Hailin - In: Journal of hospitality marketing & management 27 (2018) 3, pp. 323-345
Persistent link: https://www.econbiz.de/10011880415
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Antecedents and the underlying mechanism of customer intention of co-creating a dining experience
Im, Jinyoung; Qu, Hailin; Beck, Jeffrey A. - In: International journal of hospitality management 92 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012425014
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The effects of experienced customer incivility on employees' behavior toward customers and coworkers
Kim, Haemi; Qu, Hailin - In: Journal of hospitality & tourism research : JHTR ; the … 43 (2019) 1, pp. 58-77
Persistent link: https://www.econbiz.de/10011997136
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Reenergizing through angel customers : cross-cultural validation of customer-driven employee citizenship behavior
Ma, Emily Jintao; Wang, Yao-Chin; Qu, Hailin - In: The Cornell hospitality quarterly 63 (2022) 3, pp. 334-349
Persistent link: https://www.econbiz.de/10013387202