The effects of experienced customer incivility on employees' behavior toward customers and coworkers
Year of publication: |
2019
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Authors: | Kim, Haemi ; Qu, Hailin |
Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1557-7554, ZDB-ID 2202405-0. - Vol. 43.2019, 1, p. 58-77
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Subject: | customer incivility | employee incivility | emotional job demands | burnout | Emotion | Arbeitsverhalten | Work behaviour | Beziehungsmarketing | Relationship marketing | Soziales Verhalten | Social behaviour | Konsumentenverhalten | Consumer behaviour | Arbeitszufriedenheit | Job satisfaction |
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