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Service quality, emotion recognition, emotional intelligence and Dunning Kruger syndrome
Boz, Hakan; Koc, Erdogan - In: Total quality management & business excellence 32 (2021) 11, pp. 1201-1214
Persistent link: https://www.econbiz.de/10012607237
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Development of hospitality and tourism employees' emotional intelligence through developing their emotion recognition abilities
Koc, Erdogan; Boz, Hakan - In: Journal of hospitality marketing & management 29 (2020) 2, pp. 121-138
Persistent link: https://www.econbiz.de/10012256122