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Lagged effect of daily surface acting on subsequent day's fatigue
Zhang, Yucheng; Zhang, Long; Lei, Hui; Yue, Yumeng; … - In: The service industries journal 36 (2016) 15/16, pp. 809-826
Persistent link: https://www.econbiz.de/10011672442
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Group leader emotional intelligence and group performance : a multilevel perspective
Zhang, Yucheng; Zhang, Long; Zhu, Jingtao; Liu, Chih-Hsing - In: Asian business & management 22 (2023) 2, pp. 570-592
Persistent link: https://www.econbiz.de/10014327734
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Relationships between emotional labor, job performance, and turnover
Goodwin, Robyn E.; Groth, Markus; Frenkel, Stephen - In: Journal of vocational behavior 79 (2011) 2, pp. 538-548
Persistent link: https://www.econbiz.de/10009304132
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When heroes and villains are victims : how different withdrawal strategies moderate the depleting effects of customer incivility on frontline employees
Yue, Yumeng; Nguyen, Helena; Groth, Markus; Johnson, Anya; … - In: Journal of service research 24 (2021) 3, pp. 435-454
Persistent link: https://www.econbiz.de/10012592950