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Role of leaders' emotional labor toward leader's job satisfaction and emotional exhaustion : moderating role of psychological capital
Noreen, Sania; Nisar, Qasim Ali; Haider, Shahbaz; Tan … - In: Gadjah Mada international journal of business 23 (2021) 1, pp. 36-54
Persistent link: https://www.econbiz.de/10012705210
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Relation between display rules and emotive behavior strategies and its outcomes among South Korean public service employees
Lee, Hyun Jung - In: Public performance & management review 41 (2018) 4, pp. 723-744
Persistent link: https://www.econbiz.de/10011977969
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Service with a smile : the differential effects of emotional labor on boundary spanners in the banking industry
Makudza, Forbes - In: Services marketing quarterly 44 (2023) 1, pp. 1-15
Persistent link: https://www.econbiz.de/10013546187
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Faking versus feeling emotions : does personality-job fit make a difference
Zvobgo, Varaidzo; Abraham, Romeo; Sabharwal, Meghna - In: Public personnel management 51 (2022) 1, pp. 125-148
Persistent link: https://www.econbiz.de/10013257952
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Emotional labor within teams : outcomes of individual and peer emotional labor on perceived team support, extra-role behaviors, and turnover intentions
Becker, William; Cropanzano, Russell; Van Wagoner, Phoenix - In: Group & organization management : an international journal 43 (2018) 1, pp. 38-71
Persistent link: https://www.econbiz.de/10011857697
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How emotional labor affect hotel employees' mental health : a longitudinal study
Xiong, Wei; Huang, Maijiao; Okumus, Bendegul; Leung, Xi Y. - In: Tourism management : research, policies, practice 94 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10013439974
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The influences of abusive supervision on job satisfaction and mental health : the path through emotional labor
Wang, I-An; Lin, Szu-Yin; Chen, Yeong-Shyang; Wu, Shou-Tsung - In: Personnel review 51 (2022) 2, pp. 823-838
Persistent link: https://www.econbiz.de/10013350748
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Linking workplace spirituality and adaptive performance through a serial mediation of job satisfaction and emotional labor strategies
Rana, Sahar; Ahmed, Ishfaq; Shahzadi, Gulnaz - In: Management research review 45 (2022) 10, pp. 1354-1371
Persistent link: https://www.econbiz.de/10013361490
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Emotional labour and its psychometric outcomes on the service providers of the hotel industry
Saini, Dipneet; Singh, Manjit - In: International journal of leisure and tourism marketing … 7 (2020) 1, pp. 44-66
Persistent link: https://www.econbiz.de/10012513427
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Self-efficacy as a mediator and moderator between emotional labor and job satisfaction : a case study of public service employees in Taiwan
Hsieh, Chih-Wei; Hsieh, Jun-Yi; Huang, Irving Yi-Feng - In: Public performance & management review 40 (2016) 1, pp. 71-96
Persistent link: https://www.econbiz.de/10011815714