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Employee display of burnout in the service encounter and its impact on customer satisfaction
Söderlund, Magnus - In: Journal of retailing and consumer services 37 (2017), pp. 168-176
Persistent link: https://www.econbiz.de/10011729830
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Consumers as masters and slaves in the store : an examination of perceived control, emotions, and loyalty
Söderlund, Magnus - In: The European retail digest : the authoritative guide to … 54 (2007/08), pp. 42-47
Persistent link: https://www.econbiz.de/10003530363
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Spreading joy : examining the effects of smiling models on consumer joy and attitudes
Berg, Hanna; Söderlund, Magnus; Lindström, Annika - In: The journal of consumer marketing 32 (2015) 6, pp. 459-469
Persistent link: https://www.econbiz.de/10011485848
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The consumer experience and the absorbing story
Söderlund, Magnus; Sagfossen, Sofie - In: Nordic journal of business : NJB 64 (2015) 2, pp. 103-118
Persistent link: https://www.econbiz.de/10011503374
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Happy to see you : the positive effects of in-store service encounters on the satisfaction of older consumers
Berg, Hanna; Liljedal, Karina T.; Söderlund, Magnus; … - In: The international review of retail, distribution and … 33 (2023) 5, pp. 479-493
Persistent link: https://www.econbiz.de/10014558954
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Assessing the value of real-life brands in Virtual Worlds
Barnes, Stuart J.; Mattsson, Jan; Hartley, Nicole - In: Technological forecasting & social change : an … 92 (2015), pp. 12-24
Persistent link: https://www.econbiz.de/10011389124