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Service failures in times of crisis : an analysis of eWOM emotionality
Gerrath, Maximilian H. E. E.; Mafael, Alexander; … - In: Journal of business research : JBR 154 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10013468762
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Emotions, culture intelligence, and mutual trust in technology business relationships
Musarra, Giuseppe; Kadile, Vita; Zaefarian, Ghasem; … - In: Technological forecasting & social change : an … 181 (2022), pp. 1-15
Persistent link: https://www.econbiz.de/10013417276
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Do consumers care about CSR in their online reviews? : an empirical analysis
D'Acunto, David; Tuan, Annamaria; Dalli, Daniele; … - In: International journal of hospitality management 85 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012241385
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Leveraging online selling through social media influencers
Shuqair, Saleh; Filieri, Raffaele; Viglia, Giampaolo; … - In: Journal of business research : JBR 171 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10014536195