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~subject:"Emotion"
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Emotion
Dienstleistungsqualität
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Service quality
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Consumer behaviour
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Beziehungsmarketing
12
Relationship marketing
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Customer satisfaction
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Customer citizenship behavior
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Dienstleistungssektor
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Arbeitszufriedenheit
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Customer integration
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Verhalten in Organisationen
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Business ethics
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Creative customer behaviour
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Creativity
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Customer creative ability
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Customer intrinsic motivation
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Customer learning orientation
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Customer service employees
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Customer stress
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Customer task complexity
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Emotional intelligence
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Gong, Taeshik
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Hyun, Hyowon
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Ifie, Kemefasu
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Park, Jungkun
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Journal of retailing and consumer services
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The journal of services marketing
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ECONIS (ZBW)
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Emotional intelligence in front-line/back-office employee relationships
Kearney, Treasa
;
Walsh, Gianfranco
;
Barnett, Willy
; …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 185-199
Persistent link: https://www.econbiz.de/10011654735
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2
Customer response toward employees' emotional labor in service industry settings
Gong, Taeshik
;
Park, Jungkun
;
Hyun, Hyowon
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132182
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